Sandy Scott, the new CEO of Volo Commerce has been in the UK meeting Volo customers and preparing to rejuvenate the business. Volo Origin, the multichannel solution part of Volo, was acquired by FOG Software Group (part of Constellation Software) in September this year and the new CEO is full of energy and excited for the future.
Sandy is an interesting guy, and many years ago was part of a company who acquired the killer utility of the 1990’s – WinZip. For those that remember Windows 3.1, WinZip was the defacto freeware solution for compressing files and those that used it will remember it’s G-Clamp logo with fond memories. Sandy isn’t new to the Internet and he is most obviously excited about his new role as Volo CEO and the challenge ahead.
FOG Software Group have been acquiring different businesses for many years and sitting down with Sandy he told me that they are with Volo for the long haul – They have never yet sold a business that they’ve acquired and are firmly behind Volo and ready to revitalise its position as one of the key multichannel management solutions in the UK.
Chris Farrelly has re-joined the leadership team as CTO. Chris was the founder of Volo Commerce (back when it was known as eSellerPro) and his enthusiasm for the solution will see him provide the vision for the future of the platform as well as being the lead engineer.
Since the acquisition, Sandy has been travelling the UK meeting existing customers to discover what they love about the platform and what direction it should take in the future. There are of course any number of multichannel solutions available to choose today, but where Volo has always been strong is it’s ability to handle vast numbers of SKUs and strong capability to handle incoming and outgoing product feeds.
It’s great to see Volo repositioning itself as an alternative to the other players in the multichannel world – whilst they may not welcome the competition, the stronger all players are the more they challenge each other and continue to innovate. Each solution has it’s unique advantages and Volo has been much loved by many over the years. We’re looking forward to following the next chapter for Volo under Sandy’s leadership and their new product development strategy coming soon.
“Our first priority has been to re-connect fully with our customers. In the two months since the acquisition we’ve taken the opportunity to meet a good number of our customers.
Customers and agencies on the platform told us about the broad and deep feature set of the Volo Origin platform, its robustness to comfortably manage complex businesses with very large order volumes and colossal SKU counts, and its powerful reporting and analytics. This is what attracted me to the business.
They’ve also been kind enough to give us lots of direct feedback on everything we do, from developing product to supporting and communicating with customers to working with partners. We’ve aggregated that feedback and we’re working actively to resolve issues and make changes that we think will meaningfully improve their experience.
Volo built its reputation on helping medium-to-large multichannel sellers to scale their businesses. FOG Software Group has a long history improving customer experience using the best practices we’ve learned from acquiring hundreds of businesses over the last 25 years, and our plan is to do the same here. We’ve also never sold a business – so we’re here to stay and excited to give Volo a long term, sustainable platform on which to build real value for customers. Our customers can have confidence that we’ll be able to deliver on our promises for 2020 and beyond.”
– Sandy Scott, CEO, Volo Commerce
One Response
Having met Sandy we have renewed confidence in Volo.
It’s a great multi channel software solution and we have noticed an improvement in both the platform and their focus on their customers needs since the FOG takeover.
The reporting suite is having a makeover and they do seem to be listening to their customers which is great. The people we deal with at Volo are knowledgeable and keen to help where they can. All in all it seems like the takeover will bring a new energy, direction and focus which can only be a good thing for us customers.
Good luck!