To ease their call centre pressures during the COVID-19 spread, eBay urge people to check for the latest updates on Coronavirus via the relevant webpage before calling.
How eBay alternative support will help you:
- Give suggestions to help you manage your business on eBay in the case of temporary closure.
- Provide sellers with useful links on the latest Government support in relation to COVID-19.
What you can do:
eBay recommend that if you’re struggling to keep up with demands due to the COVID-19 spread to inform your buyers as soon as you can of any delays. If you’re absent though a temporary closure of your business they recommend you change your settings to avoid a negative impact on your performance.
Change your settings when you are absent: This option is recommended if you are able to easily estimate the length of time you will not be selling for.
You have two options:
- Your buyers can still shop with you, but the expected delivery period will change. Increase your handling time so that your overall delivery time will be longer and reflected on your listings.
- Your fixed price listings will be hidden in the eBay search until you return. Auction listings will continue to run for the set duration.
Activate the option “Out of stock”: This is recommended for indefinite periods of absence. Once you set the stock of your listings to 0, your listings will disappear from eBay searches and you’ll protect your sales history.
eBay have also made accessible guidance from both the NHS and UK Government to give you more information on the measures being introduced to support businesses. This includes statutory sick pay relief, business rates holidays, grant funding for retailers (with more for some SMEs), loans to help with cash flow, and assistance to businesses struggling to pay their taxes.