Following the first day of Retail Without Borders, the first Marketplace Awards 2020 ceremony took place at the top of the Gherkin. With 120 decision-makers from leading global marketplaces and organisations including Shieldpay, Department for International Trade, eBay, SEKO Logistics, ShipStation, Zalando, Facebook, TheMarket, SoftBank Telecom Europe, Catch, Sprii, OnBuy, ZigZag Global, the Marketplace Awards were hosted by BBC Breakfast journalist, Declan Curry.
During the ceremony, 15 awards were presented to the marketplaces which scored the highest for the most seller-friendly policies, having been adjudicated by Thomas Andersson of consultancy STIQ. Each marketplace was scored across a number of metrics with eBay winning the overall Marketplace of the Year Award.
Pentagon have grown Retail Without Borders to be the biggest marketplace conference in the world with over 20 marketplaces in attendance. Home to the Marketplace Awards 2020, it’s the definitive awards ceremony as it’s the only time so many marketplaces gather in one place.
“It was fantastic to host our first ever Retail Without Borders awards ceremony at such a prestigious venue with panoramic views of London’s most iconic skyline. We were delighted to have been joined by representatives of marketplaces across Europe, LATAM, Middle East and Australasia to reward the highest scoring marketplaces across categories which encompass marketplace innovation on sustainability, logistics, customer service, automation and more.”
– Laurence Guy, CEO, We Are Pentagon Group
Marketplace Awards 2020 Winners
Marketplace Activation Award sponsored by We Are Pentagon – Winner, Wish
The award goes to Wish for providing the best services to international/local sellers for setting up their account, needed support through that process and tools which expedite the process immensely.
Marketplace Merchant Logistics Award sponsored by SEKO Logistics – Winner, OnBuy
The award goes to OnBuy for offering the sellers good logistics SLAs with very limited restrictions for their logistics set up on the marketplace.
Marketplace Fulfilment Award sponsored by SEKO Logistics – Winner, Zalando
The award goes to Zalando for their ZFS solution, which removes the hassle for partners to do inbound and return, with simple and individual solutions catered to their specific needs.
Marketplace Branding Award sponsored by ZigZag Global – Winner, TheMarket
The award goes to TheMarket for enabling their sellers to promote their brand on the platform through their personal stores and additional services the marketplace offers.
Marketplace Curation Award sponsored by Storesome – Winner, Rakuten
The award goes to Rakuten Ichiba for enabling their sellers to curate their listings at a great extend and maximise their success on the platform.
Marketplace Customer Service Award sponsored by We Are Pentagon – Winner, Fruugo
The award goes to Fruugo for supporting their sellers at the best of their abilities by providing 1st line CS and support of the sellers through the whole customer experience on the platform.
Marketplace Automation Award sponsored by ZigZag Global – Winner, Yahoo! Japan
The award goes to Yahoo JP for giving their sellers the needed documentation, technical support and guidance through out the course of the seller’s marketplace integration.
Marketplace Merchant Service Award sponsored by Shieldpay – Winner, Cdiscount
The award goes to Cdiscount for their support of the sellers once they onboard the marketpace by providing them with excellent account management help, various tools for promotion and advertisement.
Marketplace Payments Award sponsored by Shieldpay – Winner, eBay
The award goes to eBay for providing their sellers with services that make the selling reimbursements of their stock be fast, easy to access and at a regular basis.
Marketplace Expansion Award sponsored by We Are Pentagon – Winner, Fruugo
The award goes to Fruugo for their ever growing portfolio of territories for expansion, support for currency exchange , translation of the products.
Marketplace Sustainability Award sponsored by ZigZag Global – Winner, Depop
The award goes to Depop for giving individual and smaller sellers the opportunity to resell their old products, work with them to decrease fabric use and work on helping the industry to be more sustainable.
Marketplace Rising Star Award sponsored by Storesome – Winner, Catch
The award goes to Catch, for really embracing the cross border community and making every effort to enable international sellers to be successful on their marketplace.
Fashion Marketplace of the Year Award sponsored by Shieldpay – Winner, La Redoute
The award goes to La Redoute for their constant growth of the Fashion category, growth of their customer base and consequently continous growth of fashion suppliers.
Consumer Electronics Marketplace of the Year Award sponsored by Shieldpay – Winner, Fnac Darty
The award goes to Fnac Darty for their never ending expansion of customer base and product range in technology.
Marketplace of the Year Award sponsored by We Are Pentagon – Winner, eBay
The award goes to eBay for providing their sellers with an end to end solution for accessing different markets around the world and gathering new customers with a great ease.