eBay get a new CEO – Jamie Iannone

No primary category set

Announced this Easter Bank Holiday, Jamie Iannone will be the new eBay CEO. Many will remember Jamie as he was an eBay Vice President having worked for the marketplace in various leadership roles from 2001 to 2009. Jamie joins after a previous position as Chief Operating Officer of Walmart Ecommerce which he was only promoted to this year, suggesting that Walmart are probably upset to lose him.

The appointment of Jamie Iannone marks the end of a comprehensive search process led by a dedicated committee of eBay’s Board of Directors and supported by outside executive search and leadership advisory firm Spencer Stuart. The Search Committee, comprised of Fred Anderson, Katie Mitic, Matt Murphy, Paul Pressler and Tom Tierney, led an extensive evaluation of external and internal candidates for the role. The full eBay Board unanimously supported Jamie’s selection as CEO.

Before being promoted to COO of Walmart Ecommerce, he served as CEO of Walmart’s SamsClub.com, the ecommerce unit for the $57 billion Sam’s Club. In this role, he was responsible for the unit’s digital transformation, including developing and executing initiatives in membership, marketing, technology, product and operations.

“The Board believes Jamie is the ideal CEO to lead eBay’s next chapter of growth and success. We have all been impressed by his strong track record of innovation, execution, operational excellence, and developing teams that drive results. Jamie has consistently delivered high growth during rapid periods of industry disruption, consumer change and technological advancement. He is a world-class leader, and we are excited to welcome him back to eBay.”
– Thomas Tierney, Chairman, eBay Inc. Board

“I am honored to rejoin eBay as its next Chief Executive Officer. In my previous experience with the Company, I developed a deep appreciation for what makes eBay so special. eBay’s success has always been rooted in its robust C2C platform. I believe the Company has tremendous opportunities to capitalize on this foundation, innovate for the future and grow its ecosystem. I look forward to working with our global teams to enhance buyer experiences and provide more capabilities that will help small businesses sustain and grow. I will focus on continuing to evolve the Company’s strategy while delivering on eBay’s commitment to maximize long-term shareholder value.”
– Jamie Iannone, incoming CEO, eBay

Scott Schenkel will continue as interim CEO until Jamie Iannone joins eBay on the 17th of April 2020 and will then work with Jamie to ensure a smooth transition of leadership. Andy Cring will continue to serve as interim CFO.

“We are deeply appreciative to Scott Schenkel for his leadership, not only over the past six months as interim CEO, but also during his 13-year tenure at eBay. In addition to leading bold actions in response to the COVID-19 pandemic, with Scott as interim CEO, eBay has re-prioritized its product roadmap, scaled growth initiatives, significantly improved margins and positioned the Company for enhanced shareholder returns. On behalf of the Board and the entire eBay family, we extend our sincerest gratitude to Scott for a job exceptionally well done.”
– Thomas Tierney, Chairman, eBay Inc. Board

16 Responses

  1. Yep, yet another clueless idiot.

    Have any of these guys ever sold anything on ebay ?????

    They might have some idea how to fix ebay if they did …….

  2. The only interesting insight to be gleaned from announcement is the mention of C2C, which previous mgmt had derided in an attempt to be B2C/new items. Could this be the “authentically eBay” they failed to explain for the last six months? If so, it will be a far smaller site, and now faces a series of vertical product category rivals in apparel, footwear, etc.

  3. Don’t know the guy.

    Not reading anything that disappoints me, maybe only the fact I’m not reading anything that excites me as well. Just a bunch of jibber jabber.

    I hope this guy can turn things around for ebay. Time will tell.

  4. 1) Customer orders an item
    2) Customer sent item
    3) Customer leaves positive feedback
    4) Seller leaves positive feedback
    5) Customer opens up case for item not recieved
    6) Seller responds to Customer
    7) Customer waits enough time to escalate case before its even possible for the Seller to respond
    8) ebay refunds customer, and sticks it to seller with a defect on top.


  5. Do you think he’s trying to look like the gormless idiot from ‘peep show’, or is that just a coincidence?

  6. Another in the long list riding the gravy train. Meanwhile honest sellers are being knocked pillar to post, many buyers running amok and doing exactly as they please.

  7. Try fixing this..

    Open a 2nd account to trade a completely different sector – go from nothing to £1k a day in a week – get my limits increased by linking my established account with the new one so I can restock the stupid amount of sales that hit us

    Loads of great feedback – even in the middle of pandemic with Royal Mail delays…

    3 INR cases, two of which are a week old waiting for buyers response – whicih we all know measn the item has arrived and they have tail between legs

    So one live INR that was 24 hours old over Easter weekend…

    BOOM! MC011 – Account suspended, all listings cancelled, all selling privileges revoked, all sales history up in smoke… for ONE SINGLE SOLITARY INR in the most unprecedented trading environment we have seen…. and this happens moments before ebay shut at 9pm

    Manage to get on live chat this morning… sort your case and then email the phantom offline team and when they get to your email in about a week they will review it and maybe let you trade again…

    FIX THAT.. maybe then I can feed my family..

    And you wonder why sellers hate you all so much

  8. Used to sell unwanted used items as a private seller.

    “Returns not accepted”, this box was unchecked on the listing(s).

    As a buyer, you get what you see on my listing. Plenty of good quality pics so buy as an adult.

    Boom, IND received.

    You as a seller either accept the bloody return (and pay for return postage) or they will refund the buyer automatically anyway.

    So much for “returns not accepted”.

    I just hope the eBay folks end up in court one day for all their lawless stupid decisions.

  9. @Stephen Wright. if it’s a UK buyer then the last resort is to contact the eBay member and ask for feedback revision. State that if you do not hear back from them you will be placing the matter in the hands of your solicitor.
    It usually works a treat


ITV ReLoved eBay Shop: Bringing Iconic TV Props to Your Home

ITV ReLoved eBay Shop: Bringing Iconic TV Props to Your Home

New eBay Advertising Dashboard & Data-Driven Recommendations

New eBay Advertising Dashboard & Data-Driven Recommendations

eBay to end linking to Nectar

eBay to end linking to Nectar

New eBay Rate this item and Auto Feedback

New eBay Rate this item and Auto Feedback

eBay VeRO - Brand control or abuse?

eBay VeRO – Brand control or abuse?

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars