Parcel2Go have today updated users on the steps they are taking to adapt their services to the COVID-19 situation. All Parcel2Go staff have been working from home over the past few weeks to abide by the new government guidelines on social distancing and so have expanded their customer service team, ensuring that they can provide enough support.
Parcel2Go have assured users they are adhering to the health and safety guidelines by taking all necessary measures to minimize any possible risks whilst maintaining service levels and keeping disruptions to those services, where possible to a minimum. This includes leaving parcels in safe places and avoiding contact with customers on deliveries by taking names rather than getting signatures.
Changes to the Parcel2Go services:
The details below have been taken from an email sent out by the company earlier today.
Drop shops
Some drop-off locations may no longer be accepting parcels. Please check on our individual courier pages for the most up-to-date list of available drop-off locations.Having your parcels collected
Safe collections are being carried out by all of our couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.Signing for and receiving items
Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.
Deliveries will continue to be carried out as safely as possible and couriers will be minimizing contact during delivery. If parcels can’t be posted they will be left on doorsteps for consumers to pick up after the courier has retreated to a safe distance.
It’s important that merchants using Parcel2Go keep their customers informed about the changes and delays to ensure reputation and understanding is maintained by all parties.
One Response
Sigh… If only this were true. Support is awful and extremely slow at the best of times.
At the end of a live chat agents shift you get thrown back into the queue and have to wait for the next agent all over again. I had a catastrophic problem with their Smart Send service. CSV files were displaying errors on a file I had previously uploaded with no errors.
For just under 4 hours I was was passed to three agents. The first one passed me back into the queue at position 9 then after 4 hours I was passed back in at position 19 so I gave up and decided to go back to risk standing in the Post Office line with idiots coughing and spitting on the ground around me.
I wanted to use a courier so I could social distance myself. Parcel2go made that impossible.