With the Coronavirus pandemic turning our world upside down, for many online shopping has become the only way of obtaining household essentials and perhaps some discretionary purchases to ease the way through the lock down, which has now been in place for two months. There are even now, only small steps being made by the government to slowly start to ease out of the lock down and online shopping is likely to remain, if not the only option, at least the safest option for the foreseeable future. As the only carrier to delivery to every household in the nation on a daily basis, we all expected to see Royal Mail assist businesses and keep them connected to consumers.
What was the initial Coronavirus impact on Royal Mail?
With the lock down and exponential overnight increase in online shopping, the Royal Mail have been busier than ever, so we spoke to Royal Mail’s Jon Nicholson and the first thing we wanted to know is what the initial impact on Royal Mail was and what they’re doing with eBay and the Post Office to assist small businesses, many of who are selling online for the first time:
How can Royal Mail assist new and existing businesses trade through the pandemic?
We wanted to know what Royal Mail are doing to ensure that new businesses can despatch their parcels and how existing businesses might need to change their working routine when it comes to posting mail. If you’ve not got a Royal Mail account, then if you are sending as few as 20 parcels a week then in this video Jon explains how they can assist you and when it’s time to open a business account and arrange a daily collection:
What do we need to know about handling parcels during the pandemic?
We also wanted to ask Royal Mail on how to pack and handle parcels to keep everyone, including the posties, as safe as possible:
We’ve got some more questions for Jon, so look out for further video answers coming soon…