eBay have emailed business sellers today to remind them that the eBay Coronavirus protection for sellers is in place and their accounts will not be downgraded if it’s not their fault. Your eBay seller Performance Standards Level will not be affected in case of delays or interruptions to postal services that are beyond your control.
For example, if you were a Top Rated Seller on February 20th and your performance over the next evaluation period would have moved you down to Above Standard, you will now automatically retain your Top Rated status. If you were Above Standard on February 20th and your performance over this period would have moved you to Below Standard, you will now automatically remain Above Standard.
The eBay Coronavirus protection for sellers is running from the 20th of March until the 19th June 2020. For your Seller Performance Standards level evaluation, eBay will automatically remove Late Delivery counts, Seller Cancellation defects, and associated Negative or Neutral feedback received for these specific transactions between the 1st of March to the 31st of May 2020.
Your item not received count (INR) in Service Metrics and associated Negative or Neutral feedback will be removed for transactions between 1st of March to the 31st of May 2020, on the condition that you uploaded valid tracking. The following conditions also apply:
- The item was delivered within 10 days of the estimated delivery date if both seller and buyer are in the same country.
- The item was delivered within 30 days of the Estimated Delivery Date on international transactions.
eBay are processing Defect removals and associated Negative or Neutral feedback as quickly as possible. Please be aware that it may take up to a week for them to be removed, so there may be a short period of time when this information appears in your account before being removed.
It’s also worth noting that if eBay observe activity on your account that needs to be verified, they still may have to temporarily restrict your account privileges while they work on your case.
eBay worked fast as soon as it became apparent that the conornavirus was going to hit the UK, and these pledges to protect your seller standing were the first steps they announced on the 20th of March to support sellers, a full three days before the Prime Minister ordered the lock down of the UK which has been in place ever since.