A recent Hermes technical issue resulted in barcodes on labels not generating correctly. They say that this occurred to a very small number of parcel labels printed between 2pm on Friday 29th May and 10am on Monday 1st June. As a result, there may be a delay in getting parcels to those identified recipients.
If you are a Hermes Business Account Holder that was impacted, you should have received an email early Tuesday notifying you of the Hermes technical issue and advising that if you have not yet sent your parcel with labels printed during the above times (via your van collection) then that you should reprint the label and replace the old label.
However for many Hermes customers by the time the email arrived informing them of the Hermes technical issue it was too late and the parcels were already in the network. Unfortunately there could be a delay of up to 7 days before affected parcels will be delivered.
It’s obviously advised, if you can identify the impacted shipments easily, that you warn your customers of possible delay. Hopefully marketplaces will already be aware of the issues as we’ve already heard from sellers who have hundreds of parcels impacted who are now starting to receive messages from buyers with the inevitable “Where is my order?” questions.
Tracking information about these parcels may show the parcel is held in the Hermes network.
Thankfully the problem has been rectified and to set you mind at rest, any labels produced after 10am on the 1st June will not have been impacted as by then the Hermes technical issue was fixed and your shipments will be delivered on time as usual.