In the USA, according to data published by the U.S. Census Bureau, consumers spent $211.5 billion during the second quarter of this year on eCommerce, up 31.8% quarter over quarter. In Japan, the country is running out of credit card numbers amid the online shopping boom. The UK has turned into a nation of online shoppers since the coronavirus lockdown. A study carried out by Waitrose showed that 77% of people now do at least some of their grocery shopping online.
Accelerating the Transition to Online Shopping
In March, eCommerce software solution provider, xSellco, predicted the surge in online shopping and the pressure that online sellers would be put under. In order to help retailers move online and handle the expected increase in customer support demands, xSellco made their award-winning eCommerce helpdesk, eDesk, completely free for new customers for six months. Thousands of retailers are now handling support queries with ease, and for free, thanks to eDesk.
eDesk enables online retailers to manage orders and customer support queries from their webstore, social media channels, email account, and online marketplaces from one location. eDesk supports more than 30 marketplaces including Amazon, eBay, Allegro, WooCommerce, Shopify, and Magento. eDesk has proven to be an essential tool in helping eCommerce retailers cope. To date, over 4,500 online sellers have signed up for the deal and are reaping the benefits.
Gearing up for One of the Busiest Online Shopping Periods Ever
We’ve seen how the global pandemic has accelerated the move to online shopping. However, the busiest period is yet to come. Prime Day, Black Friday, Cyber Monday, and Christmas are just around the corner. According to a trend report from Bazaarvoice, 85% of retailers believe online sales will increase this holiday season compared to last. There is also the distinct possibility that Covid restrictions could be tightened at any time. This could, once again, impact online sales.
For all these reasons, it’s vitally important for brands to focus their attention on building a strong online presence. Retailers need to speed up their online efforts ahead of the festive eCommerce frenzy. Now is the time to plan ahead.
eDesk Free For New Customers Until October 1st
eDesk’s free offer for new customers is still ongoing and the sooner you act, the more value you get. Also, the sooner you get started, the better prepared you are for the season ahead. Sign up today and eDesk is free until October 1st with no obligation to extend thereafter.
Why eDesk is a Critical Tool for Handling Surges in Customer Demands
eDesk’s AI-powered software makes it much easier for online retailers to deal with customer support issues quickly and effectively, often in the click of a button. Only eDesk natively integrates with leading fulfillment and inventory management solutions software such as Linnworks and Brightpearl and social media channels (Facebook, Twitter and Instagram).
With eDesk, all customer queries are in one place, with related product information, order details and conversation history. This auto-trail of communication allows customer support staff to seamlessly take over from one another and work together as a team, no matter where they are based.
Maintaining SLAs During One of Online Shopping’s Busiest Periods Ever
For online retailers, maintaining fast response times is essential. Efficient customer response times, maintaining SLAs and receiving positive reviews all impact ‘sales ranking’. For online sellers, sales ranking directly impacts sales, revenue and the bottom line. Supporting faster response times and helping retailers maintain SLAs is one of eDesk’s primary reasons for being.
Set up is fast and easy, and because it’s cloud-based, eDesk is ideal for secure, remote working teams. There’s never been a better, more important time to improve your customer support capabilities.