Right in time for the Q4 holiday rush, Replyco helpdesk software for ecommerce and French marketplace Cdiscount have announced a new partnership and integration aimed at helping online sellers better manage customer communications.
The integration, which is hosted on the Replyco platform, enables Cdiscount sellers to centralise customer inquiries and reduce response times. It follows several similar Replyco integrations with marketplaces and platforms such as Amazon, eBay, Shopify, Linnworks, Facebook Messenger and other ecommerce platforms.
“This move represents Replyco’s continued commitment to helping online sellers worldwide get control of their messaging and improve customer service. Our users play a key role in helping us determine what integrations and features they want most, and Cdiscount was heavily requested. We are excited to launch this much-anticipated integration and thrilled to partner with such a forward-thinking, customer-centric company as Cdiscount. Stay tuned, because we have lots more to come.”
– Artem Verovenko, CEO, Replyco
“Nowadays the marketplace model requires more and more control over its CRM. That is why we naturally turned to Replyco. Today we are proud to announce the launch of a strong and lasting partnership in order to help our sellers improve the overall customer experience.”
– Djamella Anfif, Head of Partnership, Cdiscount Marketplace
Replyco & Cdiscount Integration Features
With the new integration, Replyco now enables Cdiscount sellers to view and respond to inquiries, see order / shipping details alongside relevant messages and manage every other part of their customer service from a single dashboard.
The integration comes with all the features Replyco users who sell on other marketplaces already receive, includin:
- Centralised messaging
- Chat widget
- Facebook Messenger integration
- Time-saving templates
- Smart auto-responders
- In-depth dashboard reporting
- Replyco’s exclusive “All-Access Concierge Customer Support”
Get to Know Replyco & Cdiscount
Replyco helpdesk software for ecommerce provides centralised messaging for online sellers. No matter where you sell — Amazon, eBay, Shopify, Cdiscount, etc. — you can view and respond to all customer messages in one place with Replyco.
The robust platform also includes a plethora of tools that help sellers stay on top of incoming inquiries. From time-saving message templates to smart auto-responders to a near endless array of organising, sorting and reporting options, Replyco enables users to ‘join the evolution in ecommerce customer support‘. Try Replyco Free for 7 days.
Founded in 1998, Cdiscount is the French leader of ecommerce and a multi-specialist website that offers services and goods such as electronics, high-tech items, household appliances and food. Cdiscount has more than 12,000 active sellers from 70 different countries offering approximately 70 million products in all categories.
We recently published an ebook in partnership with Cdiscount so to learn more about the marketplace opportunity download for free today.