A new Replyco Facebook Messenger integration makes managing social media questions easy, and keeps your chat, email and social inquiries all in one tool. It enables you to provide instant customer support for your social brand on the same platform that handles your marketplace and website communications.
More than 20 billion messages are exchanged between businesses and customers on Messenger each month. That’s a big number. And when asked, 64% of people across age groups say they’d rather message a business than call or email. If you’re not already staying on top of your social customer support, now is the time to make it a priority.
Replyco Helpdesk Facebook Messenger Features
Convenient Access to Facebook Messages
View and reply to Facebook messages all from one location. Replyco helpdesk software for ecommerce makes it easy to take care of customer inquiries and get back to selling.
Improved Facebook Response Times
Everyone wants that “Very Responsive” badge on their company Facebook page. Centralised messaging leads to lightning-fast response times, which means you can improve your metrics and reputation.
Great for Multi-Channel Sellers
Many ecommerce pros sell on multiple channels (Facebook, Amazon, eBay, Shopify, etc.). The Replyco Facebook Messenger integration means you can now handle ALL of your customer service from a single platform, including chat questions from your website.
Quick Integration & Setup
Replyco’s simple integration and setup means you’ll be up and running in no time! Plus, Concierge Customer Support is always there to help with anything you need.
Try Replyco Helpdesk Facebook Messenger integration
You can give the new Replyco Helpdesk Facebook Messenger integration, plus off of their other marketplace and website messaging tools a try out with a 7 day free trial.