Royal Mail launch new Inflight delivery options

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Royal Mail have announced the launch of additional Inflight delivery options to offer greater convenience and flexibility for receiving customers. So long as the Parcel is on its way, customers will be able to choose to have delivery on another day or use Local Collect from Royal Mail Customer Service Points and Post Offices across the UK.

Earlier in the year, Royal Mail gave customers receiving parcels the option to have them delivered to a safe place or be left with a preferred neighbour. In this current unpredictable climate, Having more options in how and when a delivery takes place is important to customers.

When retailers and other customers send items via Royal Mail Tracked and Royal Mail Special Delivery Guaranteed, prior to delivery the recipient will receive a notification including an estimated delivery window and the range of Inflight delivery options. Following delivery, Royal Mail will also notify the customer when and where the parcel has been left in line with their selected Inflight delivery option.

Next day redeliveries

Royal Mail have also enhanced its redelivery service through the launch of next day redeliveries. Next day redeliveries can be requested for the customer’s address, preferred neighbour, safe place or local Post Office.

“At Royal Mail, we’re always looking for ways to delight our customers. Inflight delivery options are the number one ask from our sending and receiving customers, so delivering this feature was really important for us. After successfully launching and getting great feedback from a first phase of Inflight options, we are now giving our customers an even more convenient set of choices. After receiving a delivery notification, parcel recipients can now simply tell us when and where they want their parcels delivered if they aren’t going to be at home.”
– Nick Landon, Chief Commercial Officer, Royal Mail

6 Responses

  1. In flight does that mean a parcel actually moves. We posted an item signed for 2nd class at Nantwich post office tracking confirms that but as of yet nothing absolutely zilch just still showing accepted at the post office so my customer can wait to get some inflight information.

    Or does it mean the inflight message of sorry for the inconvenince due to Covid 19 your parcel may be delayed and take anywhere from 1 week to 4 weeks to arrive if its going to arrive at all.

  2. Does “inflight” actually mean you can choose which depot it will get delayed at or which deep postal abyss the parcel will fall into resulting in it never to be seen again?

    Can you imagine ebay / PayPal reaction when an item goes missing because the recipient changed the delivery address before receiving the parcel? It would no doubt be the sellers fault.

    “At Royal Mail, we’re always looking for ways to delight our customers…,………” LOL

    If lost parcels, damaged packets, price rises and volumetric charging rock your boat then yes, I’m thoroughly delighted

  3. Good to see Royal Mail developing their offering, other couriers have been doing this for ages but RM have been a bit stuck in the past. Keep going RM you have the infrastructure but need to improve that service level!

  4. “…delight our customers…”

    You have rejected our claims for missing Tracked items. So much for the delight and sticking to own T&C’s. We’re business customer and get treated worse than public joe.

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