Royal Mail have suspended the Special Delivery Guarantee for items due to arrive on Christmas Eve. With London, the South East and East of England plunged into Tier 4, Royal Mail feel that they can no longer promise that items posted on the 23rd can be delivered on Christmas Eve.
The Special Delivery Guarantee remains in place for items shipped on the 22nd of December and so this is a warning to post early for Christmas if you want gifts sped across the country to friends and family who can no longer be with you over the Christmas period. For businesses, make sure that if you offer Special Delivery as an option that your messaging warns buyers that purchases shipping on the 23rd may not arrive before Christmas.
“In light of the changing coronavirus restrictions announced on Saturday 19th December 2020, we have made the difficult decision to make the following changes to our timed guarantees for our Special Delivery by 9am and 1pm services
– For Special Delivery Guaranteed by 9.00am and Special Delivery Guaranteed by 1.00pm items posted on Wednesday 23rd December we are suspending our delivery guarantee.
– While we cannot currently provide a guarantee that items posted on Wednesday 23rd December will arrive prior to Christmas due to the impact of the new coronavirus restrictions, we can assure you that we will be endeavouring to deliver all items as quickly as possible. We know how important this is.
– Special Delivery Guaranteed by 9.00am and Special Delivery Guaranteed by 1.00pm items posted up to and including Tuesday 22nd December remain unchanged.”
– Royal Mail