As customers continue relying heavily on buying online, and pressure continues to build in the race to digitize services at scale to meet rising customer demands eBay experts predict what they think is next in the evolution of the online shopping experience.
Evolved Shipping and food delivery
Lakshimi Duraivenkatesh, VP, Buyer Experience Engineering predicts that shipping and delivery will evolve, including autonomous delivery for both online shopping and restaurant takeout orders.
Focus on employee engagement metrics
Mazen Rawashdeh, SVP, Chief Technology Office believes companies will adapt to the rapid shift to a remote workforce by enhancing employee engagement metrics and ensuring their global workforce is still connected.
New tech creating opportunities for small businesses
Senthil Padmanabhan, VP, Technical Fellow forecasts that new technologies and platforms will create opportunities for small businesses to grow their retail presence.
AI will change our personal & professional lives
Tanya Vlahovic Head of Developer Ecosystem & Distinguished Architect predicts that immersive experiences and artificial intelligence will change our personal and professional lives.
It is interesting to hear how eBay experts predict ecommerce will evolve. Suddenly there is so much emphasis on digitalization to help us adapt to life during a pandemic. If you want to read on some more ecommerce trends for 2021 you can check out Five retail trend predictions to watch for in 2021.