The latest challenge for cross border traders has seen DPD pause EU road deliveries from the UK due to as many as 1 in 5 of all parcels having the wrong or incomplete paperwork. This includes a pause in deliveries to the Republic of Ireland.
“The EU-UK Trade and Cooperation Agreement resulted in more complex processes, and additional customs data requirements for parcels destined for Europe. This, along with delays and congestion at UK ports for channel crossings, has placed extra pressure on our turnaround and transit times. We are seeing up to 20% of parcels with incorrect or incomplete data attached, resulting in these parcels needing to be returned to customers, so that the required data can be provided. In view of this unprecedented set of circumstances we believe that it is only right to pause and review our road service into Europe, including the Republic of Ireland.”
The big problem for carriers is that if just one parcel on a truck is lacking the correct paperwork then the whole truck can be held up at the border and indeed potentially turned around and sent back to the depot. In addition, carriers are not set up for holding and storing parcels while they wait for paperwork to catch up – they have conveyor belt sortation systems which are designed to offload parcels and fly them directly to the loading dock for the outgoing trailer. There’s literally no where in their warehouses for storing thousands of parcels and matching them up with paperwork when it arrives. Pretty much the only solution is to return them to the retailer and in the mean time pause EU road deliveries until they’re ready to restart services.
DPD intend the temporary suspension of EU road deliveries to be as short as possible with the aim of restarting services on the 13th of January. In the mean time they are working with customers to validate and correct data and to reduce the delays and resume their normal service.