Post Office ends exclusive Royal Mail partnership with DPD deal

No primary category set

Marking the end of an exclusive Royal Mail partnership, a new agreement between the Post Office and DPD will see parcels delivered directly to its branches providing a quick and convenient location for people to collect their purchases. This is something that’s been predicting for a couple of years and became virtually inevitable once the Post Office became a separate business to Royal Mail.

The ‘Click and Collect’ service will initially be available at around 250 Post Offices this month before rolling-out to approximately 1,500 branches across the UK ahead of the peak Christmas period.

Customers making a purchase online will have the option to choose their local Post Office as the collection point for their parcels. DPD will deliver parcels directly to the Post Office and the Postmaster will process customer collections at the counter.

The Post Office, the UK’s largest retail network with 11,500 branches, previously had an exclusive Royal Mail partnership for parcel collections directly at its branches but has now opened up its network to external carriers for the first time in its 360-year history.

The Post Office says that their partnership with DPD is further demonstration of their strategy to ensure the future sustainability of the network, provide an innovative offering to consumers in the fast-growing parcel market and drive footfall for Postmasters and to the High Street more broadly.

The partnership between Post Office and DPD will play an important role in cities and towns across the UK in reducing the environmental impact of having vans making multiple stops to drop off parcels, whilst at the same time encouraging people to return to their local high street on foot. Most Post Offices are open for long hours throughout the day and many are open at weekends.

DPDgroup have conducted their own review of the last mile delivery and the impact of Click and Collect on the environment. Their studies have established that there is a reduction of, on average, 63% of Greenhouse Gases (GHG) in the last mile delivery when using the DPD Pickup network.

In recent months DPD has announced a string of green initiatives including the roll-out of a major new air quality monitoring programme across six of the biggest cities in the UK and the pledge to deliver by only all-electric vehicles in 25 of the largest towns and cities in the UK by 2025. DPD currently has over 1,000 electric vehicles on the road, expected to rise to over 1,700 by the end of the year.

“Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for Postmasters and helps people back to the High Street as Covid-19 restrictions ease. I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable Postmaster and located moments from where they live.

As a society, we are increasingly considering the environmental impact of our activities. This will mean ensuring the last mile of delivery is ‘carbon free’. Our physical network of branches helps make this a reality, encouraging people to walk or cycle to their local Post Office to collect their parcels.”
– Nick Read, Chief Executive, the Post Office

“This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever. It is great news for DPD parcel customers and for Post Office branches too. Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can’t leave a parcel safely.

Our sustainability strategy is based on looking at every single aspect or our operation and challenging ourselves to make it more efficient by reducing emissions and miles, while improving the service for customers at the same time. Having the option to deliver to Post Offices helps us achieve that. DPD will provide all-electric delivery to 10 major towns and cities by the end of this year and 25 locations by 2025. With that and recipients having the option to walk to their local Post Office to collect a missed parcel, the vision of a carbon-free ‘last mile’ is becoming a reality.”
– Elaine Kerr, CEO, DPD

6 Responses

  1. Good luck with that. ince then down sized most of the post offices, you have to ask where they are going to store these parcels? Our local has twice refused a package that was directed to it for us to collect from there, when i asked why i was told no room!
    It is a great idea, but the post office need to remeber it is not 1980 and then don’t have lots of nice large post offices with trained staff any more.

  2. Jeez there is not one dedicated post office left in our whole county.
    I am left with a Premier with a sub post and am dreading what it is going to be like at Christmas when I turn up with sacks of games the freaking sort office is miles away.
    Also because all the banks have shut it takes all the money from the businesses.
    It is crazy. We must have about 50k people in the area with zero banks and about 3 sub post office.

    I know some have looked at opening a post office but it costs 12k and the Post office says it is skint to help with set up costs.

  3. I pay postage online and I have to say it’s very convenient as it takes so little time at the PO counter… they give you a receipt … and off I go! I always do Signed For so it’s brilliant and eBay postage will save you 20p on a 2nd class Signed For.

    You can use RM business post for large numbers of parcels which saves too plus most businesses just drop off their sacks rather than Queue and take up a lot of time at the counter … or they have RM pick their parcels up.
    Basically … the PO is geared for private customers with a few parcels or who want other services. As for DPD… they aren’t bad but I’ve had one enormous fiasco with them which put me off! Use a broker and you can drop parcels off locally not just the PO… like Hermes, Collect + and UPS. I still prefer PF if it’s over 2kg… or UPS…

    Can’t see any advantage for DPD customers except it gives them more pick up options… most current drop off/ collect parcels shops are in late opening convenience stores open longer than the PO.

    There’s also Amazon lockers, store and supermarket click and collect and DHL’s InPost… there’s loads of ‘convenient’ options for busy people… this is just another!

  4. The worst thing RM have done is make Click and drop a separate Barcode to PO systems, cannot get anything scanned anymore…..


Are reputable shops selling fake stamps

Are reputable shops (and Royal Mail!) supplying fake stamps?

Royal Mail announces nationwide locker service with Quadient

Royal Mail announces nationwide locker service with Quadient

Royal Mail 2020 - 2024 Stamp Prices

Royal Mail 2024 Stamp Prices

Royal Mail green surcharge doubles in 2024 price rises

Royal Mail green surcharge doubles in 2024 price rises

Royal Mail drop off at Collect+ stores

Royal Mail drop off at Collect+ stores

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars