Refurbished cell phones new requirements for on eBay.com

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eBay.com have launched three new gated item conditions — Excellent, Very Good, and Good — and removed the “seller refurbished” item condition for Cell Phones & Smartphones.

If you have refurbished cell phones & smartphones listings and would like to learn more about, and apply to and become part of the eBay Refurbished program visit the eBay.com refurbished program Seller Center page for more information. If you meet program requirements, you can use the Excellent, Very Good and Good refurbished conditions and add the description in your listings, including titles, subtitles, and product descriptions to improve your listings visibility.

On eBay, a certified refurbished item means that it’s in pristine, like-new condition, and has been professionally inspected, cleaned, and refurbished to original specifications by the manufacturer or a manufacturer-approved vendor. The item is expected to be in new packaging with original or new accessories, offer a manufacturer-backed warranty, and include free shipping and returns.

To qualify for the certified refurbished program, you must meet a strict set of requirements, including proof that refurbished inventory was purchased directly from the manufacturer or authorised seller. eBay.com will review your account and inventory to ensure you meet all of the following program requirements:

  • You are the manufacturer, or manufacturer-approved vendor, in which case you will need to provide evidence that you are authorised to resell the manufacturer’s products
  • You are in good standing, have average or better service level metrics, and follow all eBay policies
  • You are a US-based seller
  • Your inventory meets certified refurbished condition requirements:

    • Professionally refurbished to a high standard, with few or no visible blemishes
    • Sold by or sourced directly from the manufacturer, with proof of purchase or authorization and a manufacturer’s warranty
    • Listed with free shipping and 30-day free returns
    • Shipped in new packaging (similar to new packaging or brown box) with original or new accessories

For hose outside the US, there are refurbished cell phones programmes in the UK, Canada and Australia.

As a reminder, for all graded mobile phone inventory, eBay.com recommend the following steps:

  • Create a listing for each condition variation (Grade A, Grade B, Grade C, etc.) in the Used item condition.
  • Identify the condition variation in your listing title and item description. Example of a strong title: “Apple iPhone 11 Pro 256GB Midnight Green Carrier Unlocked Grade B.”

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