Sorted have just raised $40 million and acquired Clicksit, an automated returns company to expand their Delivery Experience Platform. This acquisition will enable all retailers using Sorted, ranging from large enterprises to small and medium businesses, to have access to next generation post-purchase experiences for the first time.
The acquisition sees Sorted transform into a unique all-in-one, end-to-end, Delivery Experience Platform – bridging the gap between post-purchase and returns experiences in one ecommerce platform. It is also a testament to UK innovation, with both Manchester-HQ’d companies joining forces to deliver the best in ecommerce delivery on a global scale.
The next generation of Sorted sees its existing products – including leading post-purchase tracking and communications product, SortedREACT – undergo considerable development to further enhance the platform. Having recently announced the appointment of new CEO Carmen Carey, the acquisition also marks Sorted’s continued expansion into the US market with Clicksit’s growing number of US returns management customers.
The acquisition will bring further international presence and accessibility of Sorted’s products, increasing the breadth of the market the company can serve. Whereas Sorted’s heritage lies in the large enterprise space, currently enabling 5* delivery experiences for enterprises like ASOS, Asda and more, the acquisition will bring industry-leading delivery experiences to the SMB market for the first time.
“Our acquisition of Clicksit marks an important milestone in the company’s rapid expansion journey. Returns is, now more than ever, a crucial step in the ecommerce customer journey, and we are excited to power returns innovation as part of our full Delivery Experience Platform.
With such experiences being the sole privilege of large enterprises for many years, this next stage in Sorted’s evolution is set to provide the SMB market with industry-leading delivery and returns experience capabilities for the very first time. We’re looking forward to driving the company’s growth, enabling a unified delivery and returns experience for all customers, and marking an acceleration into serving the US retail landscape.”
– Carmen Carey, CEO, Sorted