eBay extends seller protection to cover storm Izzy


U.S. sellers concerned about the effects of winter storm Izzy will be happy to know that eBay are extending their seller protection and will provide you with additional support and protection during this challenging time. eBay wants to ensure sellers can keep themselves and their families safe without having to worry about the effects of the storm on their eBay business.

We are so sorry for those who are facing severe weather and storms due to Winter storm Izzy throughout the East. As a seller, you may be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. We are closely monitoring the situation and providing you with additional support and protections during this challenging time. Please stay safe and take care of yourself, your family, and your community.

U.S. eBay seller news team

Extended seller protection:

If you’re located in the impacted areas and are not able to ship your inventory, if you are able to, eBay recommends you: 

  • Communicate with your buyers to advise them of the situation
  • Extend your handling time on your listings if you expect delays

If your business is impacted, eBay will automatically protect your seller performance, including:

  • Your late shipment rate
  • Your valid tracking upload rate
  • “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
  • Defects resulting from transactions you cancelled 

eBay will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating.  

eBay state that sellers may still see late shipments on their seller dashboards but these will be removed before their next seller performance evaluation.

Stay safe during storm Izzy!

We hope everyone who is affected by storm Izzy stays safe!


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