Lessons from Peak – What on earth happened

Hannah Lia, Operations Director and Patrick Gore, MD of hampers.com take a look back at Q4 and what actually happened. With Covid and a labour shortage, this was always going to be one of the most challenging year ever, but perhaps not quite as challenging as their year that Hampers.com’s courier went bust!

We’ll review whether their delivery plans and operations withstood the pressures of x 4 volumes over 6 weeks of the year as well as all the turmoil in supply chain. What happened with sales? Did they manage to protect delivery over Peak? What were the operational learnings? How are they bracing the business and their warehouse operations for 2022?

Watch this masterclass for learnings from a retailer and learn how to supercharge your business, prepare for the worst and be well placed to take full advantage of the best!

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