DHL have recently announced that they are using ReverseLogix as its primary solution for managing e-commerce returns.
With ReverseLogix, DHL Supply Chain is delivering on its mission to provide its customers with a best-in-class suite of e-commerce solutions, with the market’s only end-to-end, purpose-built RMS that connects and enhances the entire returns ecosystem – enabling companies to streamline return requests, logistics, inventory and processing, connecting every point in the return lifecycle, all through an intuitive and flexible SaaS platform. By leveraging ReverseLogix’ platform and its in-depth functionality for receiving, inspecting, and processing returns and exchanges – DHL Supply Chain can customize its offerings to meet its customers’ unique requirements.
Returns have rapidly evolved into a critical factor in satisfying today’s e-commerce customers prompting retailers to seek out partners like DHL Supply Chain to help implement and execute efficient, fast and cost-effective returns, The selection of ReverseLogix positions DHL Supply Chain as a leader in establishing and operating e-commerce returns that further enables us to scale our portfolio to all retail players with maximum impact and minimum disruption.
– Chris Blickhan, Vice President of Development, eCommerce, DHL Supply Chain
Retailers transitioning to a centralized returns management system through a leading third party logistics provider like DHL Supply Chain, free up resources to instead focus on core functions while managing returns in a way that supports sustained e-commerce growth.
DHL employees can access ReverseLogix from a variety of devices, leveraging automated workflows to process returns more quickly while following consistent rules and policies. A 360-degree view of returns will help logistics leaders pinpoint issues fast, track key metrics, report results to customers and ensure exceptional levels of service.
