At eBay we’re committed to building a marketplace that works for all sellers, no matter what you’re selling or the size of your business. We’re always listening to your feedback on the challenges you face when it comes to our fees and we’re making changes to support this. We’re also updating some of our policies. You’ll see below that this involves removing or adapting the policies that you’ve told us don’t work for your business and extending the ones that do.– eBay
Low-cost item offer update
For sellers who have activated the low-cost item promotion, eBay have announced that they will be making the low-cost items offer available indefinitely. You’ll be able to opt in to pay a final value fee of 15% + 5p on all transactions for both new and existing listings (this fee will continue to apply for all transactions regardless of the item’s sale price).
More information on the 15% +5p Final Value Fee and how to activate it will come in March 2022.
New reduced fees for low-cost collectible items
On the 1st of February 2022, eBay introduced a new reduced fee for low-cost collectible items. They are reducing the fixed order fee from 30p to 10p per order for a total sales price of up to £10. This will apply for all new listings created after the 1st of February 2022.
Changes to how eBay refund fees
Coming later this year: eBay will be adjusting the way they refund fees in two ways.
- eBay are updating credit policies so that when you issue a partial refund to a buyer, they will automatically refund the prorated portion of your final value fee. eBay say that they want to support your efforts to make things right for your buyers and adjust your fees accordingly.
- eBay are updating their credit policies on refunds in relation to buyer order cancellations. When a buyer cancels a transaction prior to shipping, eBay will refund the final value fee including the £0.30 per-order fee. eBay say that theyu recognise that buyers may cancel for various reasons at no fault of the seller, and want to support you by refunding 100% of the final value fee, including the £0.30 per-order fee.
So are they actually opening up the 15%+5p to all sellers. This anti competition closed shop they have been running for selected sellers needs to end. Surely they cannot continue to exclude sellers and extend for eternity for others? ebay pages are clear as mud on it
I’m slightly worried about the wording of point number 2, which in their release says:
‘We’re updating our credit policies on refunds in relation to buyer order cancellations. When a buyer cancels a transaction prior to shipping, we’ll refund the final value fee including the £0.30 per-order fee. We recognise that buyers may cancel for various reasons at no fault of the seller, and we want to support you by refunding 100% of the final value fee, including the £0.30 per-order fee.’
In my 20 years of being on eBay, I have read this as ‘we will refund all fees if the buyer cancels before shipping, but if they open a return then we’re keeping the lot’ or something simliar
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