Amazon notes China surge in Covid cases

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China are seeing a surge in Covid cases and restrictions being imposed and Amazon have advised sellers on how to proceed if their business is impacted.

Due to the surge in Covid cases and corresponding restrictions imposed by local authorities, we understand this is a particularly challenging time for our sellers in China. Most importantly, we urge everyone to follow public health guidelines, and we hope that you and your loved ones remain safe and healthy.

We are taking steps to mitigate any negative impact on sellers’ performance metrics due to defaults caused by the pandemic and the resulting restrictions on the sellers’ Account Health. If you have concerns about the impact to your Late Shipment Rate, Cancellation Rate, or Order Defect Rate metrics, we ask that you appeal any policy violations you believe were outside your control and provide us all relevant information in your appeal that would allow us to understand the connection between the Covid-related restrictions and the violation you are appealing.

– Amazon

For more information on how to appeal an A-to-z Guarantee claim, see How to respond to an A-to-z Guarantee Claim notification?

To appeal a seller feedback, go to the Feedback Manager.

Amazon say that they will review those on a case-by-case basis.

Making reliable promises for customers remains particularly important at this time. If you find that you are not able to keep up with order volumes, we encourage you to temporarily change your Listings Status to Inactive on the Holiday settings page, and resume Active status once you are able to fulfil orders and meet customer expectations.

We appreciate your partnership and all you are doing to help serve customers.

– Amazon

One Response

  1. Ha… what about support for UK sellers?
    Covid rates are as bad as they’ve ever been but zero acknowledgment of this from the marketplaces.

    Try getting a late delivery or feedback removed on Amazon due to a Covid related issue….no chance

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