eBay Australia downgrade underperforming carriers

No primary category set

eBay Australia aren’t messing about with underperforming carriers and have downgraded them from Express to a Standard service across the board. No adding a few days on, the services that aren’t meeting the grade will no longer get the advantage of being advertised as Express.

Doowngraded underperforming carriers

  • All Aramex services
  • Sendle 250g 
  • Australia Post Tracked letter with priority sticker

We’ve been listening closely to seller and buyer feedback, as well as looking at our data and we’ve noticed a few express postage services are not meeting delivery expectations. In response, we’re moving some services from Express to Standard to manage buyer expectations and reduce buyer claims. 

– eBay Australia

eBay Australia say that if you want to offer an express option on your listings, you’ll need to ensure you’ve selected a service other than those listed above.

This is especially important in Australia as they are one of the few countries that offer the eBay Plus service to buyers. eBay Plus is a subscription service that offers Free Express Delivery on millions of Plus items to Metro areas. Having an Express service from an underperforming carriers that doesn’t deliver on time means eBay needed to take more drastic steps then simply protecting seller feedback until the service levels are back on track.

This means that if you have any eBay Plus listings with the services listed above as the Express option, you’ll need to select a new Express postage service before the 30th of April 2022 to retain the Plus badge on your eBay Australia listings. 

RELATED POSTS..

Amazon FREE Standard Delivery raised to £35 min order value

Amazon FREE Standard Delivery raised to £35 min order value

Milk & More adds carton collection to milk delivery

Milk & More adds carton collection to milk delivery

How the Post Purchase Experience can delight shoppers

How the Post Purchase Experience can delight shoppers

DeliveryX LIVE - 20th & 21st June

DeliveryX LIVE – 20th & 21st June

Managing ecommerce delivery in a cost-of-living crisis

Managing ecommerce delivery in a cost-of-living crisis

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars