Hermes UK have just announced that they are to rebrand as ‘Evri’ with a new logo and brand identity that will be rolled out across all its locations, vehicles and ParcelShops.
Along with the rebrand Evri are taking care of their staff including their self employed workers with new pension arrangements also announced today.
The new brand
The new brand will also see a significant investment in its customer service as part of its commitment to ensuring that its customer service remains responsive, knowledgeable and helpful. This will include Evri opening a fully UK-based customer service team and adding 200 experts who will be based in local depots, closer to where potential issues are. It will also be upgrading its chatbot and releasing more phone lines for those who prefer to speak directly to someone.
Look out for the TV Advert
The first ever Evri TV advertising campaign will be launching at 8.15pm on Friday 18th March, in the ITV Coronation Street centre advert break. The advert will also be broadcast in the half time break of the England v France 6 Nations game on Saturday 19th March.
Evri self-employed courier pension
One of the first announcements under the new brand is that the company is to auto-enrol its self-employed plus (SE+) couriers, 85% of the network, into a pension by the end of this year. This move is a UK logistics industry first and represents a £7 million plus investment each year in the earnings security of its SE+ couriers. In addition, following discussions with the GMB Union, ‘Evri’ will also be introducing the right to maternity/paternity leave for all SE+ couriers with effect from March 2022.
This is a huge step in the right direction and will help thousands of couriers plan for retirement. I am delighted to see Hermes provide pensions and parental leave in addition to the holiday pay, guaranteed pay rates and union recognition already available.– Stephen Timms MP, chair of the House of Commons Work and Pensions Select Committee
When we first announced our SE+ model in 2019 we committed to continuing to develop our support for our self-employed couriers and we are proud to have been true to that and be leading the industry once again. Our couriers receive guaranteed pay rates, paid holiday and now a pension but have also been able to retain the flexibility that so many treasure, fitting in their deliveries alongside their other (often family) commitments.– Martijn de Lange, CEO at Evri (formerly Hermes UK)
Evri Environmental, Social, and Governance
ESG (Environmental, Social, and Governance ) will be at the heart of the new Evri brand as the company remains committed to reducing its impact on the planet and promoting equality and fairness. This will include continuing to grow its industry leading use of alternative fuels and innovative building initiatives which have already resulted in it using 100% renewable electricity across all its operations. It will continue on its journey to net zero target for direct and indirect emissions for 2035.
This rebrand follows significant investment and two years of dramatic growth which has resulted in our entire business going through a major transformation programme. It is more than just a name change – it is a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’. It heralds a new culture and an even better way of doing things in an ever-evolving world – building on our achievements and successes.– Martijn de Lange, CEO at Evri (formerly Hermes UK)
A new name won’t replace the dire service reputation.
Maybe they could have invested the money in their service rather than trying to run from a tarnished brand name.? People will soon cotton on.
Hermes certainly need to sort themselves out and provide better means of contacting them . Their automated helpline is useless other than for tracking. Their customer service is a misnoma,it is terrible.
They lost a valuable insured parcel in early December at depot near to delivery address but even today tracking shows it is out for delivery.
After numerous emails,phone calls,visits to the depot they eventually told me to make a claim. 10 weeks on it has not been paid despite many emails. Every time I email I get daft response such as telling me to make a claim, asking for tracking number ( given I had quoted their claim ref no) and now they want photos of the missing items. They must think I am a clairvoyant. All no doubt intentional delaying tactics hoping I will give up..
Has anyone taken Hermes to court in similar circumstances. If so any advice would be welcome.
it doesn’t matter how you dress up a monkey. In the end it is still a monkey.
I wonder if they will become less **** ?
LOOOL. Come on. “The new brand will also see a significant investment in its customer service as part of its commitment to ensuring that its customer service remains responsive, knowledgeable and helpful.”
Just put the tracking number in for and Evri……….. doesn’t recognise it…………..
Right now waiting for package to be delivered to pick up shop Should have been there yesterday. Tracking shows it has been sitting at depot since this morning and not out for delivery. Might be a daft new name (remember the stupid short-lived name Royal Mail used) but still the same old hit and miss patchy Hemes of old.
Still unable to get any Help so much has Not changed.
I am becoming very Frustrated with the same problems
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