Royal Mail photo on delivery feature launched

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Royal Mail is rolling out a further new feature across the UK, offering photos taken by posties at the delivery address as confirmation of delivery for its customers using Royal Mail Tracked services. The photo on delivery feature will give Royal Mail’s sending and receiving customers increased visibility of how and where mail is delivered and further peace of mind as a result

The Royal Mail app and website will show the postie’s photo of the delivered item when customers input their tracking details. Customers can also access the photo via email notifications from Royal Mail. Photo on delivery will also be made available where items are delivered to a neighbour.

The launch of this new feature follows the roll-out of new state of the art handheld devices to posties, announced in September 2021. The new devices have enhanced scanning and photo capabilities to support this new feature. The new device was selected following extensive trialling of different devices by postmen and postwomen across the UK who were impressed by the range of features it offered.

The service will be for all Account customers on Royal Mail Tracked 24 and 48 non-signature products. It’s possible that if you are purchasing non-account services that the photo tracking may not be available to you.

It’s also worth noting that there is no compensation available for Royal Mail 24 and 48 non-signature products when purchased on account. Consumers at a Post Office get compensation but if you purchase these services through account and want compensation if your parcel is lost or damaged then you should consider using a different service. However, the photo on delivery feature should reduce false claims for undelivered parcels.

The photo capture feature is another example of how Royal Mail is innovating to increase convenience for customers, whilst continuing to deliver trust at the doorstep. We are always looking for new ways to ensure we provide the best service possible to all of our customers.

– Nick Landon, Chief Commercial Officer, Royal Mail

7 Responses

  1. This article is incorrect. Compensation is available for lost Royal Mail Tracked 24 and 48 non-signature products on account. It is Royal Mail 24 & Royal Mail 48 services without tracking that do not have compensation available.

  2. No way do I want Postmen or Postwomen taking photos of my parcels delivered to me or my property. What a stupid idea. This could be open to all types of abuse and Royal Mail could end up paying a fortune in compensation.

  3. Royal Mail are the biggest rip off business going. Ofcom know it and a review is being done, has been under way for 6 months or so now.

    RM overcharge, surcharge businesses all day long and don’t care as they are raking it in. I hope they get fined by Ofcom and get the small mail mandate taken away from them allowing them to call it Royal and use the Queens head on stamps.

  4. This ‘feature’ is a breach of our human rights where we are entitled to our privacy in our own homes. taking photos with our doors open allows our personal possessions to be captured, and when in the wrong hands can lead to an increase in burglary and other property crimes (they may be just left on the doorstep, for example, and an image was taken. the image has the potential of getting into the wrong hands – not every person is law-abiding – and locations will be available of address details and theft increases. I DO NOT WANT ROYAL MAIL TAKING IMAGES OF MY PRIVATE PROPERTY – INSIDE, OR OUTSIDE – PERIOD.


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