As well as the acquisition of ecommerce personalisation vendor Target2Sell, Mirakl Payout has also been announced – a new solution for enterprise marketplaces that dramatically simplifies the financial complexity of international expansion, to be released with early access in the second half of 2022. The new solutions will broaden Mirakl’s unmatched ability to provide online marketplaces the technology and expertise necessary to scale without limits.
And, Mirakl are introducing new Marketplace Platform capabilities, including new AI-powered Product Data Mapping and Customer Care Intelligence, that take the quality of marketplace customer experience to the next level. Mirakl is also announcing FastTrack onboarding to accelerate the activation of sellers and the integration of their catalogues in Mirakl Connect. And with the introduction of One Creditor, a new platform business model, Mirakl customers will be able to meet the needs of large corporate buyers with a single transaction.
Mirakl Payout Simplifies International Marketplace Expansion
In a highly competitive eCommerce environment, online marketplaces must stay ahead by attracting and retaining the highest quality sellers regardless of their location. Integrating international sellers presents new challenges with regard to financial complexity, regulatory compliance and licensing, foreign exchange and other nuances that vary from market to market. Mirakl Payout, the new global payout platform, streamlines marketplace payment activities to meet the needs of marketplace operators and sellers. Unlike current fintech solutions, Mirakl’s new payout tool is tailored to meet the specific needs of marketplace operators and sellers and will be seamlessly integrated into the Mirakl Marketplace Platform and workflow, increasing operational efficiencies.
Payout simplifies the global payout process for operators, allowing them to increase gross merchandise value (GMV) by adding more top global sellers without dealing with regulatory compliance bottlenecks and the burden of regional licensing and management. Payout efficiently handles seller onboarding and Know Your Customer (KYC) requirements, regulated escrow, currency exchange and refund reserve management, maintaining compliance regardless of the region of the operator or seller. Initial solution availability will begin in the fall of 2022 via an early access program.
Payout is the first product in a suite of future financial service products aimed to help marketplace operators and sellers run, scale and grow their businesses while producing additional durable revenue streams for Mirakl.
New Capabilities Drive Rapid Marketplace Growth
Mirakl’s second annual Enterprise Marketplace Index showed that online marketplaces grew at twice the rate of traditional eCommerce, while the number of businesses that began selling on marketplaces increased by 46% from 2020 to 2021. To make it easier for organizations to build on this rapid growth, Mirakl is extending its core platform with the following must-have new capabilities:
Manage Data Quality and Customer Care at Scale
- Product Data Mapping AI: New artificial intelligence developed by Mirakl helps sellers cut product catalog data mapping time in half while improving the accuracy of product catalog data for online marketplaces. Product Data Mapping eases product discovery for customers: products are better categorized on marketplace front pages, reducing the time and complexity of onboarding third-party sellers’ catalogs. Built from Mirakl’s deep expertise in catalog management, Product Data Mapping has been enriched with a proprietary AI to detect syntax similarities and define characteristics from product descriptions. With these enhancements, the Mirakl platform will automatically map categories and subcategories for sellers while improving speed and accuracy during the critical seller onboarding process.
- Customer Care Intelligence: Mirakl’s new customer care tool empowers online marketplaces to deliver a high quality marketplace shopping experience at scale with powerful new AI to quickly identify escalating customer cases and intervene as needed to mitigate incidents before they arise.The new machine learning algorithms, developed by Mirakl, automatically distinguish between positive, negative and neutral sentiments within customer messages. Messages requiring immediate intervention are automatically flagged, allowing online marketplaces to manage a much larger seller base and volume of orders with fewer dedicated resources.
Both Product Data Mapping and Customer Care Intelligence enhancements will be available in May 2022 for existing customers to use.
Extend Marketplace Benefits to Large Corporate Buyers
- One Creditor: To bring the benefits of the marketplace model to large corporate buyers, Mirakl is introducing One Creditor, enabling businesses to act as the central creditor for all transactions. Coming soon to Mirakl’s B2B customers in the European Union, One Creditor simplifies vendor management and overall buying experiences to accommodate specialized supplier or client relationships while helping broaden their digital commerce business. Current B2B customers in the EU will receive access to the solution in the fall of 2022 with general availability to follow at a date to be announced later.
Accelerate the Onboarding Of Sellers and Their Catalogs
- FastTrack Onboarding: Online marketplaces can easily add hundreds of relevant, high-quality third-party sellers to their marketplace in minutes with FastTrack onboarding, boosting assortment and meeting the evolving needs of customers. The new solution accelerates seller matching to relevant marketplaces, automates store creation, and creates offers for existing products in minutes. These enhancements allow Mirakl customers to deliver the differentiated assortment needed to satisfy customers and accelerate growth. Availability for FastTrack onboarding is planned for Fall 2022 and will start with B2C customers.