New DPD More Time Needed accessibility initiative


DPD has launched a new initiative to further improve the delivery experience for parcel recipients.  The More Time Needed option on the DPD app will enable customers to specifically flag to their DPD driver that they need more time to get to the door. 

This is something that those with accessibility needs have been complaining about for years. Couriers are under pressure to deliver 100s of parcels a day and they’ll ring the bell and if they don’t hear you coming to the door in seconds then they have no option but to assume you’re out. Now, with More Time Needed, if you’re not able to run to the door DPD will know to give you a little more time.

The DPD app, which is used by over 10 million households in the UK, already enables recipients to tailor their delivery preferences so that drivers are fully briefed before every delivery on details of their ‘leave safe’ place, or preferred neighbour, plus a number of other benefits including a handy ‘You’re next’ notification. Frankly I love the DPD app and nine times out of 10 I’m already on the way to the door when they arrive. I’d highly recommend downloading the app if you don’t already have it installed on your mobile.

For non-app users, DPD delivery notifications include similar options. 

More Time Needed will give recipients with accessibility issues another option.  Drivers will receive a specific instruction to make more time and wait for the recipient to come to the door, overriding other delivery instructions and procedures. 

We know some people take a little longer than others at getting to the door, so we’ve now added a specific option to the DPD app, to make it easier for recipients to make the request and make it clearer to our drivers when it is required.  Our drivers always get a full breakdown of a customer’s preference before each delivery, but this will help many people, especially those that want or need an in-person delivery. 

This is just the latest addition to the DPD app, which also now enables customers to pinpoint their exact location on a map using what3words.  We are always listening to customer feedback and looking for the little things that make a big difference.  We want the DPD delivery experience to be great for everyone, regardless of where they live or their personal circumstances, and the DPD app is the best way to help customers personalise their delivery preferences and give their driver the most specific instructions.

– Elaine Kerr, CEO, DPD UK


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