Meta have announced that they are introducing a new Community Feedback Policy in the U.S. that will outline what is allowed within customer feedback. The new policy aims to ensure that reviews are based on real purchasing experiences, and to reduce fake feedback on Facebook and Instagram.
Over 200 million businesses are using Meta platforms to reach customers. Feedback provides businesses with helpful insights from their customers and helps people make trusted purchasing decisions as they discover new products. For that reason it is important that customers are not leaving untrue reviews that could harm a business.
As social media becomes a place for businesses to grow their audiences it is important that these platforms alleviate challenges that leave business owners pulling their hair out. In today’s digital age, every advancement in ecommerce brings with it new challenges. Business owners spend time and resources on growing their businesses and the last thing they need is return scams or fake feedback holding them back.
Meta have amended their community standards and policies for feedback to provide clearer guidelines on what types of feedback are allowed on Meta products. Although Meta have taken action against problematic community feedback the new and amended policies will provide clearer guidelines on what is and isn’t allowed.
A business can report a violating review in Commerce Manager. Once reported, the review is shared with our internal review teams for further investigation. If the review violates our policies, it is removed. This work protects businesses from fraud and abuse, and provides people with more transparency and trustworthy product reviews.
We create and update all of our policies in line with the industry and technology as it evolves and we design our policies to keep misleading, false and abusive content off our platforms. While we know our work is never done, we are committed to making our technologies a trusted place for our community.– Meta