Scurri and what3words have announced their partnership at the Deliver conference, which takes place today and tomorrow in Amsterdam.
This partnership will allow carriers on the Scurri platform to deliver online orders to unique three word addresses generated by what3words, creating a seamless, secure, and transparent service for Scurri’s clients.
This is an important integration as we’ve written about the many carriers and ecommerce platforms that have adopted what3words, but all of that is useless if retailers can’t pass the information from one platform to another. The Scurri and what3words partnership is a vital link in the middle of the chain to connect the purchase with the delivery.
The Scurri and what3words integration aids in helping carriers locate exactly where the customers are, no longer relying on street addresses alone. Having the same accuracy levels as that of GPS coordinates, what3words adds another layer of security to Scurri’s service.
what3words is a location technology that has divided the world into a grid of 3-metre squares and labelled each one with a unique and random combination of three words, creating a what3words address. Every entrance worldwide has its own individual address, not exclusive to front doors but to apartment blocks and office spaces. It’s crucial to know exactly where a package should be dropped off and what3words provides a more seamless and accurate way of locating addresses.
Street addresses are not unique in the UK – for example, there are over 790,000 roads with names in England, Scotland and Wales, but only a fifth of these roads are called “Something Road”. Other street names include Avenue, Close and Drive, causing confusion for carriers when completing deliveries. Additionally complications arise in the case of duplicated addresses and inaccurate zip codes – what3words addresses, on the other hand, are all unique to avoid confusion.
Scurri is a Delivery Management platform that connects and optimises the online ordering, shipping, and delivery process for online retailers. Scurri adds value at multiple stages along the ecommerce journey: from helping get the purchase over the line in the basket, to selecting the most effective delivery option for each package, creating accurate labels, tracking the packages, and running analytics to deliver insight to support process improvement. Since conception, Scurri has always looked to technology and innovation to improve upon the experience they can give clients, and the partnership with what3words is another step forward.
The post-purchase process is one of the most important aspects of a customer experience, and delivery is the stage where processes, unfortunately, may go awry, causing frustration and confusion for both the carrier and the customer. While ecommerce is booming, it is an anxiety that many shoppers face, that their package may get lost along the way. what3words gives Scurri’s businesses an added layer of protection, helping provide the best customer service possible.– Rory O’Connor, CEO and founder, Scurri
As online shopping continues to gain pace, so does the expectation for precise and smooth deliveries. With what3words, Scurri can offer its retailer partners, their carriers, and its customers an unparalleled experience. Carriers can better optimise routes, find customers first time and cut out the inefficiencies that create surplus emissions in the last mile.– Chris Sheldrick, Co-founder and CEO, what3words