eDesk Mirakl partnership enables CRM for over 300 marketplaces

CATEGORY: Ecommerce

A new eDesk Mirakl partnership means eDesk now natively integrates with over 300 Mirakl-powered marketplaces, and brings a customer support solution to Mirakl sellers to help them grow into new sales channels without compromising customer satisfaction.

eDesk consolidates, translates and prioritises all customer support interactions in a single unified inbox, so agents always have the context they need to solve customer issues efficiently across all sales channels and geographies. 

eDesk Mirakl partnership is the first helpdesk solution to natively integrate with the marketplace platform, offering brands selling across hundreds of Mirakl-powered Marketplaces globally the ability to centrally manage all their customer support at scale.

“The announcement of our strategic partnership with Mirakl today represents a big step forward in our mission to help online sellers scale their businesses. Sellers across any Mirakl-powered marketplace can now integrate eDesk with over 300 marketplaces, enabling them to grow their businesses and support their customers at scale, without adding unnecessary complexity to customer service.”

– Dermot O’Connor, CEO, eDesk

Mirakl is an enterprise marketplace solution helping brands to launch and grow at scale, with a curated network of high-quality retailers who can sell across these marketplaces. The Mirakl Connect platform makes expanding to new marketplaces simple for sellers. However, expanding across multiple new marketplaces at once can raise challenges for growing businesses.

This partnership enables Mirakl Connect sellers to easily support new marketplace channels from one inbox, and grow their businesses with the confidence that customer service is covered everywhere they choose to sell.

We have been working with eDesk to reimagine customer support for marketplace sellers, both big, and small. eDesk’s platform creates a robust, reliable eCommerce backbone that allows retailers to provide outstanding support experiences for their customers on every channel, that helps sellers to scale faster.

– Luke Heffernan, Director of Partner Ecosystems, Americas & APAC, Mirakl


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