eBay have extended Seller Protections for shipping delays caused by severe weather conditions from Hurricane Fiona.
Hurricane Fiona has devastated much of the island, leaving residents battling flooding, power outages and damage. During this time shipping delays are inevitable but eBay are monitoring the situation and providing extra support and protections during this time. See the announcement below:
Because the extreme weather damage may delay pickup or delivery of your shipments, we’re closely monitoring the situation and providing you with support and protections.
You do not need to worry about your seller performance rating being impacted by weather-related issues. If your business is impacted, we will automatically protect your seller performance rating, including:
– Your late shipment rate
– Your valid tracking upload rate
– “Item not received” cases due to late delivery as long as you uploaded tracking and have a physical scan from the carrier before a case was opened
– Defects resulting from transactions you canceled
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating. You do not need to contact Customer Service at this time.
Please stay safe and as always, thank you for selling on eBay.
USPS Hurricane Fiona operations update
Some USPS services have also been suspended due to the severe weather conditions. The company have announced that full service has resumed in many locations but some offices remain temporarily suspended, in order to protect the safety of customers and employees and to ensure the security of the mail. To find out which services are currently operating and which are still suspended, go here.