Royal Mail Safeplace changes

Royal Mail photo on delivery feature launched Royal Mail Safeplace changes

Royal Mail are going to officially give Posties permission to do what they’ve been doing for years – use their common sense to leave parcels in a Safeplace, even if it hasn’t been specified by the recipient.

Although Posties regularly leave parcels in what they consider a Safeplace, they are only supposed to do so if it’s requested by the customer. But not all ecommerce platforms capture this information and certainly I’ve had conversations with my Postie and he knows I’ve always been happy for him to leave parcels if I’m out – the only difference now is that Royal Mail are giving him permission to do so.

I think it’s fair to say that just about every person in the country would rather received their parcel at the first delivery attempt if it’s left in a convenient safe and sheltered place on their property, rather than have the inevitable Saturday morning queue at the delivery office once they’ve finished work for the week.

There is a massive difference in Royal Mail giving Posties discretion on where to leave parcels today, compared to even just a couple of years ago. Posties now have handhelds which are not only capable of taking a delivery photo, but also capture the exact GPS coordinates of where the parcel was delivered to. This should increase both consumer confidence and reassure businesses that parcels were left on the correct property in any disputes.

From the end of September 2022, if there is no recipient in to accept your parcel(s), we may choose to deliver them to a Safeplace location at the address, if our postman or postwoman deems that location to be suitable (currently we only leave safe if the recipient has asked us to directly).

In that case, we will also leave a “Something For You” card explaining where the parcel(s) is located. If we are unable to find a suitable Safeplace and cannot deliver to a neighbour, we will return your parcel(s) to our local Royal Mail Customer Service Point and leave a “Something For You” card at the address. This applies to any non-letterboxable product that does not require a signature (i.e. Special Delivery Guaranteed or Tracked® 24 with Signature), age or ID verification and any Articles for the Blind.

– Royal Mail
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