USPS report delivery performance metrics and network investments ahead of festive season

USPS continue to make network investments ahead of the festive season and have reported new delivery performance metrics through the third week of the FY2023 first quarter. In this period, the average time to deliver mail across the postal network was 2.6 days.

Delivery performance metrics

  • First-Class Mail: 92.4 percent of First-Class Mail delivered on time against the USPS service standard, a decrease of .7 percentage points from the fiscal fourth quarter.
  • Marketing Mail: 93.9 percent of Marketing Mail delivered on time against the USPS service standard, a decrease of .9 percentage points from the fiscal fourth quarter.
  • Periodicals: 85.7 percent of Periodicals delivered on time against the USPS service standard, a decrease of 1.2 percentage points from the fiscal fourth quarter.

Network investments

To prepare for the festive mailing period USPS have made strategic network investments and operational precision improvements as part of the Delivering for America plan. This is the Postal Service’s 10-year plan for achieving financial sustainability and service excellence such as meeting or exceed 95 percent on-time service performance for all mail and shipping products. The recent investments in reaching this goal include:

  • Stabilizing the USPS permanent workforce by converting 100,000 workers to full time since the beginning of 2021; with more than 41,000 part time workers converted to full time since January 2022.
  • Actively hiring an additional 28,000 seasonal employees ahead of the holiday season.
  • Installing 137 new package sorting machines across the nation this year. This brings the organization’s total to 249 new processing machines since the launch of the Delivering for America plan. The new equipment combined with increased operational precision will expand daily package processing capacity to 60 million.

Since January, USPS has installed 116 of 137 new package sorting machines. New package sorting machines have recently been installed in Texarkana (TX), Lexington (KY), Amarillo (TX), Saco (ME), and Columbia (MD).

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Comments

These are the delivery improvements that we are seeing right now with the tracked service we use to get parcels to USA. Very welcome at this time of RM strikes also as our US shipping has improved whilst everywhere else....

Peter Simonson • 1st November 2022 •