Citizens Advice parcels league table 2022 is inaccurate say Evri

CATEGORY: Operations

Each year the Citizens Advice announce the results of their Parcels league table and just like last year, Evri, formerly Hermes have found themselves at the bottom. This year Evri have responded claiming the table to be inaccurate due to how the data is obtained.

CompanyCostCustomer problemsAccessibilityTrustoverall score
Royal Mail£3.003.134.333.00
Amazon LogisticsN/A2.803.204.332.75
DPD£££2.002.304.002.25
Yodel£2.001.702.332.00
Evri£1.801.802.331.75
Citizens Advice Parcels league table 2022

According to Citizens Advice, they used data from Citizens Advice Consumer Service, consumer polling and social media complaints. Evri’s full response is below:

As the UK’s leading dedicated parcel company, Evri delivers over 2 million parcels each day and we pride ourselves on offering a fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike. Evri is rated great on Trustpilot with a score of 4.2, based on over 3 million independent reviews and we have a loyal client base, including over 80% of the high street and we have long-standing and loyal clients who have worked with Evri for an average of 10 years. We have made significant investments to improve our service as we grow, adding dedicated customer service teams operating seven days a week in depots; building the biggest parcel distribution hub in Europe, in Barnsley; and expanded our ParcelShops and Lockers, which help customers to send and receive parcels at over 10,000 locations nationwide, improving first-time delivery rates and reducing the carbon footprint of each delivery. The survey from the Citizen’s Advice Bureau is based on inaccurate data and we have raised significant concerns with them about their survey methodology, which uses historic volume data; is overly reliant on Twitter and includes reference to fake and incorrect handles.

– Evri

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