eBay Royal Mail and Parcelforce Protections

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25 Nov 2022

In response to the strike action called by the CWU at Royal Mail and Parcelforce protections from eBay are in place for the 24th, 25th, 30th November and 1st December. eBay have also extended expected delivery dates.

Royal Mail and Parcelforce Protections

You may well see dings to seller performance appear on your account but the key message is not to worry. The Royal Mail and Parcelforce protections eBay have in place should see these automatically removed within a few days – eBay are not going to sanction your account because of strike action by the CWU. You can read more on eBay’s reaction to the ongoing industrial action here.

Your late delivery rate, which will be removed for transactions with estimated delivery dates until Friday 9 December.
Your “item not received” count in your Service Metrics dashboard will be automatically removed.
eBay will also remove any negative and neutral feedback relating to or arising from late or non delivery during this period.
As always, eBay request that you upload tracking details when you dispatch an item. This helps to keep your buyers informed, and adding tracking details gives you additional protection.

eBay Message to consumers

We are doing everything we can to support our sellers who use Royal Mail to send parcels. The vast majority of the businesses trading on eBay are small independent businesses, so we would ask for your patience and understanding while they work hard during the strikes to ensure that you get your items as soon as possible.
– eBay

To support your sales and minimise disruption, both Evri and DPD are also offering eBay exclusive discounted rates for a limited time when you buy labels on eBay. More information about these labels can also be found on eBay’s Royal Mail Industrial Action page.