Yodel’s Customer to Customer volumes surge exponentially

Volumes for Yodel’s Customer to Customer (C2C) delivery service have surged, with the carrier now delivering almost 600k parcels a week, a 132% increase since July 2022.

A strong rise in the number of people selling items online has contributed to the spike in parcel volumes, with people making more use of marketplaces such as Vinted and eBay. This trend could be set to continue as more people plan to give pre-loved gifts for Christmas.

Much of the growth in volumes we have seen from Yodel Direct has been driven by the growing numbers of people selling online to boost their income. We have also seen micro sellers that began operating during the pandemic continuing to do so since, further driving the success of our C2C deliveries.

In the coming year, we expect to see greater integration of technology into our services to further improve customer experience. We have appointed a dedicated Out of Home Director to lead on expanding our offering; a key focus for us as we look to provide greater convenience for customers to collect and post their parcels at a time that suits them.

– Mike Hancox, CEO of Yodel

The ongoing shift of consumers towards online shopping has also seen B2C parcel volumes continuing to grow. Volumes for recipe boxes that spiked 173% during the pandemic have continued to rise since (73%), while volumes in fashion parcels have increased by 63% year-to-date.

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It will only continue to grow as people look for alternatives to a perpetually sriking, expensive Royal Mail.

Mike Parker • 23rd November 2022 • Reply to Mike Parker