The inaugural DeliveryX UK Top500 2022 Report has been released, which ranks the best 500 retailers and brands by their approach to Operation and Logistics. It shouldn’t be a surprise that Amazon tops the Elite retailers in the report thanks to their never ending innovation and service and massive self-owned Amazon Logistics operation.
The ranking of Operations & Logistics provides a lens through which retailers can be viewed on their delivery and returns propositions, while also being a measure of the superior services and innovations offered by industry leaders. Metrics from this area are amalgamated into the overall ranking for each retailer, placing them at a certain position within the DeliveryX Top500. This could be Elite, for the very best retailers across all Dimensions, Leading, or among the Top50, 100, 250, 350 or 500.
Following Amazon, the Elite retailers in the inaugural DeliveryX UK Top500 2022 Report are: Argos; Asda; Boots; Sainsbury’s; and Tesco.
The Operations & Logistics Dimension consists of multiple metrics assessing behaviour and retailer promises in order to discover what promises Top500 retailers make on delivery, on returns and on collection, and what multichannel services these retailers offer. The metrics assessed include:
- Strategy & Innovation – the extent to which the retailer is adapting for growth, international commerce and customer responsiveness
- The Customer – measuring the experience from the customer’s point of view
- Operations & Logistics – delivery, returns and collections
- Merchandising – displaying and describing
- Engagement – making their brands familiar to the customer and connecting with them
- Mobile & Cross-channel – beyond single ecommerce or store channels
What is apparent as I look through this report is the level to which retailers are themselves showcasing Logistics & Operations, not just as a service to customers but also as an experience. It has moved from being a way to get product into a customer’s hand to a delivery experience that is almost as immediate and friction-free as the ordering process itself. Click & collect from Screwfix in one minute, or a pharmacy delivering medication in 30 minutes are setting new consumer expectations.
– Ian Jindal, CEO, RetailX
Highlights of the report include:
- Detailed market context
- The DeliveryX UK Top500 Ranking
- Detailed breakdowns of customer expectations, Sustainability and Shipping Trends
- How Collection and Returns are important
- Innovation in delivery
- Case studies on Amazon, Holland & Barrett, LloydsPharmacy, Screwfix and Tesco
Download your free copy of the report here.
