The start of 2023 comes with the opportunity to reset and prepare for the year ahead. To help you maximise all that eBay has to offer and support you to smash your business goals, they have put together a seller-centric schedule of in-person and virtual events and it kicks off with your 2023 business plan.
eBay UK have partnered with Small Business Britain to bring you a series of training events and webinars to take your business to the next level in 2023. Small Business Britain have drawn on their extensive network of industry experts who will share their invaluable knowledge throughout these sessions.
How to build customer loyalty webinar
In the second webinar in this series, expert Joanna Michaels, founder of Beyond Social Buzz, will give you the tips you need in order to make your customers feel special and be loyal to your business.
Your returning customers will often bring in the most revenue to your business over new customers, so focusing on building loyalty & trust with your current customers is key.
You will learn:
- How to understand your customer base
- Communication is key! How to stay relevant and top of mind
- Ways to show appreciation for your customers – small actions make a big difference
- Tips to keep your business offering exciting & relevant so they keep coming back
The webinar takes place on the 31st of January starting at 11am.
Joanna Michaels is the founder of Beyond Social Buzz, a digital marketing consultancy. As a social media consultant, she specialises in helping startups and SMEs in their social media marketing journeys. Different businesses have different social media marketing needs and the character and the story of the business is at the core of her approach to each business. Whatever your prior knowledge, her techniques are effective and easy to implement.