Due to a strike at DHL and a possible disruption to delivery services in Germany, Amazon have announced that delivery promises displayed to customers may be extended. In the affected period, this also includes Prime through seller offers as well as offers that are self-selected. In addition, we will protect our sellers from relevant performance cuts due to late delivery during this time.
In some ways this echos the Royal Mail strikes in the UK and will seriously impact deliveries in Germany. The strikes started Friday with Union Verdi calling for a 15% pay rise for workers.
Amazon advice during strike at DHL
- Inform your shipping service providers in advance about expected changes in volume and demand. If possible, consider working with multiple shipping carriers to ensure you can ship your products on time.
- If you use Buy Shipping, you can select other available shipping carriers, including for Seller Prime orders. For more information on the options of shipping via DPD or Hermes please see our help pages including information on onboarding requirements.
- Ensure that shipment tracking works: Being able to track the status of a shipment is very important for customers. Therefore, ensure proper tracking and provide regular updates in case an order exceeds the expected delivery date.
If you are unable to process customer orders, Amazon are requesting that you set the status of your listings to Inactive in the Listing Status section of your Seller Central account
In this way you deactivate all your offers in self-delivery. You still need to process any orders that came in before you turned off your listing status.