Will Jersey Post help Royal Mail recovery?

Category: Operations
Will Jersey Post help Royal Mail recovery?

We’re hearing from multiple sources that Jersey Post may have been engaged by Royal Mail to shift the backlog of International Parcels that’s built up since last Tuesdays’ Cyber Incident. This hasn’t been confirmed by either company but appears a credible temporary plan and could be highly lucrative for Jersey Post if it goes ahead.

The idea appears to be to use Jersey Post systems to inject the parcels into the International postal network, although it’s highly unlikely that the parcels will physically travel to Jersey. If it goes ahead, it’s likely that shipment onto planes will still be from the UK, but all the pre-advice notifications will originate from Jersey Post, and that’s assuming the airlines are willing to play ball picking up from one carrier with pre-advice from another.

The good news is that Jersey Post could be key to unlocking the backlog which will bring some relief to retailers who’s international parcels are already stuck in transit and yet to leave UK shores. The bad news is that a third party back log solution means Royal Mail may, after more than a week, still be some way off being in a position to start accepting new international parcels from retailers.

Currently, Royal Mail are saying that they have resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations and are making good progress in despatching items that are already in their network across all of their services. However they continue to ask customers not to submit new parcels for export.

The only UK Export services Royal Mail have up and running are for customers in Northern Ireland, who can now export parcels bound for Ireland. However this is only for despatches from Northern Ireland and the service is not open for parcels from Great Britain.

This leaves businesses, both large and small, with the inability to access international post for anything other than letters. It’s devastating for ecommerce as alternative services to Royal Mail tend to cost considerably more, and businesses are left sitting on customers purchases either unable to ship them or being forced to ship at their own expense and swallowing the loss.

Royal Mail’s official comment is that they are continuing to work with experts and apologise for the disruption.

Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.

We’re sorry for any disruption this incident may be causing. Our teams are continuing to work around the clock to resolve this situation. We will update customers as soon as we have more information.

– Royal Mail

5 Responses

  1. Royal Mail are a complete joke, completely disconnected from their customer base, held together by string, many businesses are being badly hit by this, negatively impacting the economy, too much of a risk to allow this to be run into the ground by ineffective management, needs to be nationalised and invested in.

  2. The lack of transparency over what is happening is appalling. The sheer incompetence beggars belief and their false meaningless apologies add insult to injury. Royal Mail is key infrastructure but it simply does not give a **** about its customers. It is incompetent with zombie management full of bs and incapable of sorting out issues. RM shareholders need to act now to remove Thompson and his crew. Shareholders may think that his changes will eventually add value, but they should consider now that this man could actually destroy this company and render their shares worthless.

  3. Well, I have been waiting for a parcel to arrive in Greece for almost a month (shipped 31.12) and 4 days ago it suddenly appeared in Jersey so the information must be valid.


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