Ecommerce Returns in 2023 and peak insights

Category: Operations
by Chris Dawson

At The Delivery Conference 2023, we sat down with Al Gerrie, CEO of ZigZag to discuss how ecommerce returns are evolving, retailer tactics to save the sale and how returns can become more sustainable.

Watch the video for discussion on:

  • 00:42 Returns trends from Peak 2022
  • 01:58 How do paid returns impact consumer behaviour?
  • 03:54 When are refunds processed and the product put back in supply chain?
  • 04:45 How can retailers be more sustainable with returns?
  • 05:45 How can retailers ‘Save the Sale’?
  • 06:59 Using data to make decisions

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