On Friday evening, Royal Mail restarted some of their untracked export services customers, which have been halted for almost a month since their Cyber Incident on the 10th of January.
We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We’re using alternative solutions and systems, which have not been affected by the recent cyber incident.
As a result of this progress, and the continuing growth in capability of our alternative export solutions, we can now announce some further restoration of services.
– Royal Mail
Retailers using the reinstated services may breathe a sigh of relief as they can for the first time in almost a month start shipping sales to ecommerce customers. However it’s worth noting that they haven’t recovered their own network, they are still using ‘alternative solutions and systems’, which we believe to be Jersey Post.
There will likely be further disruption as Royal Mail eventually rebuild their own capabilities and in the mean time the company also emphasises that delivery of International items is likely to take longer than usual, and you may notice different tracking information as items leave the UK for their destination country
Business Contract untracked export services
From 1900 hrs on Friday the 3rd of February, Royal Mail resumed three of the main International Standard (untracked) services to all destinations for business contract customers. The three services being reinstated are:
| Product Name | Product Code | Format |
| INTL Standard Sort 2 | DW1 | Parcel |
| INTL Business-NPC-Untracked-LLTR | DG4 | Large Letter |
| INTL Business-NPC-Untracked-PKT | DE4 | Parcels |
However, Royal Mail continue to ask business contract customers not to submit any other International Standard (untracked) parcels into our network for the time being. We plan to provide further updates on these remaining services as soon as possible.
Account and Online services
For customers who use Royal Mail ‘On Account’ services, they have reinstated International Standard services. The services reinstated are International Standard Priority (OLA) and International Standard Economy (OLS).
For consumer customers who purchase postage through our online shopping systems, the International Standard and International Economy services have been reinstated.
We would like to again apologise to you for the disruption this incident is causing. We’re continuing to work around the clock to reinstate remaining export services as quickly as we can.
– Royal Mail
One Response
Why do they keep making these empty apologies? No apology can cover the level of incompetence shown by RM.
Who was responsible for keeping RM cyber secure?
Why were no back ups in place?
Why has the communication with customers been so poor?
Why has it taken so long to recover?
Why has Thompson said nothing at all about this?
And why have the strikes still not been resolved?
Presumably we will shortly get the massive 2023 hikes in postal rates soon.
This company is circling the plughole with Thompson in charge.