This week, at The Delivery Conference, we sat down with Andrew Norman, General Manager at Metapack, to discuss the year ahead and which strategies retailers should be considering as we progress through 2023.
Watch the video for discussion on:
- 01:11 The recession will likely impact spending in major international markets – the US, Europe, China, what strategies should retailers be considering for 2023?
- 05:26 We hear a lot about streamlining the final mile, will click & collect/lockers/shared routes come to the fore and how do we balance eco-delivery with next day home delivery expectations?
- 07:44 Automation is key for scaling ecommerce, will AI become essential in 2023 in areas such as shipping, forecasting and customer service?
- 11:02 It’s a long way off, but what are your early predictions for Q4 2023?
