Amazon’s Automated Grade and Resell programme is a way to increase recovery value from returns which are considered not to be sellable as New. The inventory is then re-sold as Used from fulfilment centres, rather than you having to return or dispose it.
This allows you to recover more value from the inventory while letting Amazon take care of the complexity and reducing potential disposals at the same time. Your decision on whether to use this programme should be a simply financial calculation – is it cheaper to leave distressed returns with Amazon and sell them as graded returns, or do the economics work better to pay removal fees, have the product returned, grade it yourself and resell on an alternative platform?
From Amazon’s perspective, reselling goods in a graded condition is infinitely more preferable than disposal orders which will inevitably lead to destruction of some goods. If something is in a saleable used condition it is kinder to the planet to sell the product than either destruction or trucking it back to the vendor.
You can get started by selecting Grade and Resell in your Automated Unfulfillable Settings within the Fulfilment by Amazon settings page in Seller Central. After enrollment, your eligible unfulfillable customer returns will be automatically evaluated by one of Amazon’s returns specialists and relisted as used under the parent ASIN. Amazon use the same grading process as Amazon Warehouse Deals that has been optimised to suit customer expectation. And you keep full control of these listings after creation.
Examples of your pricing policy would be to assign a difference discount level depending on the state of the returned goods, e.g. set:
- Used – Like New to a default price of 95%
- Used Very Good to a default price of 90%…
By enrolling in Automated Grade and Resell, you can save time and start recovering value by processing your unfulfillable stock automatically.
You can start relisting your Customer Returns by enabling Grade & Resell in your Automated Unfulfillable Settings here.
You’ll find further information, details and FAQ on Amazon’s Grade and Resell Help Page.
The problem is, and always will be, that much like with Ebay everyone has a different definition of what is like new / very good / good / acceptable. I can’t tell you the number of times I have bought something in “very good” condition only for it to turn up looking completely trashed. Many people (especially Brits it must be said) appear to have low standards or no standards at all… suppose that would explain the continuing success of the mega resellers like MM and WOB…