ShipStation have announced the release of ShipStation Dropship Manager, its first-ever solution developed for dropship managers to streamline and automate order fulfillment processes with their vendors and reduce errors caused by manual vendor management.
Today, thousands of ShipStation customers use a curated network of vendors to fulfill their orders. Indeed, data shows that nearly 7% of ecommerce businesses use dropshipping as their means of fulfillment, and the segment is expected to grow to $78B by 2027.
When businesses grow their dropship networks, it becomes increasingly challenging to efficiently aggregate orders, route those orders to each vendor, and maintain real-time order statuses between vendors and end customers. Dropship managers who take on these tasks manually run the risk of increased errors and reduced customer service levels, which ultimately prohibits their ability to scale.
ShipStation Dropship Manager addresses those challenges head-on. It’s designed to automate and optimize critical workflows for dropship managers. Key features include:
- Order routing and real-time order status updates between dropship managers and their vendors
- Branded tracking and custom email domain capabilities to maintain high levels of customer communication with a seamless experience, from the time an order is placed until final delivery
- Dropship managers can invite their vendors to the platform, allowing them to quickly complete onboarding and go to market faster*
*It’s worth noting that any vendor dropshipping your orders must also have their own, separate ShipStation account.
Dropshipping holds a massive opportunity for our customers. However, many dropship managers are still manually coordinating order fulfillment processes with their vendors. We’re thrilled to offer dropship managers a solution that automates order management and fulfillment within their vendor networks, helps them grow in their dropshipping endeavors, and empowers them to provide next-level customer service.– Leandrew Robinson, General Manager of Mesh Logistics, Auctane