In fantastic news for CEO Artem Verovenko, and the team he’s built over the past few years, Replyco has been acquired by Billbee, a leading cloud-based ecommerce multi-channel SaaS solution used by over 18,000 small and medium-sized online retailers.
Many in the industry will know Artem from his time at Linnworks, and spotting a gap in the market he left the company to launch Replyco, aiming to build a top notch customer service tool to enable online retailers to respond to their customers faster than ever before.
During my time at Linnworks I had a fantastic opportunity to work with thousands of online retailers on their business automation needs. However, regardless of how successful they were, I don’t recall talking to a customer who didn’t identify customer support as an area they could improve on.– Aterm Verovenko, CEO, Replyco – Speaking to ChannelX in 2019
On a personal note, it’s always a thrill to see an entrepreneur take a risk, build a business and watch it grow and Artem is a superb example. You won’t meet a nicer guy in the ecommerce industry, and having quit his job and backed himself to build Replyco, it’s fantastic to see his vision validated by the Billbee acquisition.
Having bootstrapped the UK-based ecommerce helpdesk platform, it quickly gained in popularity with ecommerce retailers recognising the tool with cutting edge technology could consolidate all their marketplace and social interactions with customers into a single dashboard, giving the ability to access customer history regardless which CS agent the spoke to last time.
Now the acquisition by Billbee puts a solid foundation behind Replyco with a new team excited to cement it’s future and build on the functionality already available today. Billbee itself is bootstrapped and Replyco are their first acquisition. With the acquisition, Billbee expands its existing SaaS-based ecommerce ecosystem, which has so far focused primarily on automating the ordering process and after-sales.
Billbee’s self-service approach enables every online shop to map, control and report on all relevant ecommerce processes. Connections to over 120 common sales platforms, shipping providers, accounting tools and many other ecommerce relevant systems make Billbee the “Swiss army knife” in ecommerce. With its software, Billbee ensures improved data transparency, traceability and simple order processing across all sales channels.
The acquisition of Replyco enables us to offer our customers not only the automation of ordering processes, but also the optimisation and automation of their customer service, a common pain point of many of our customers. Similar to us, Replyco is a self-service software specifically tailored to the needs of ecommerce and ideally complements our existing offering. Together we can enable more merchants toenter online selling and facilitate the further professionalisation of established online merchants. In this way, we ensure more diversity in ecommerce in Germany and beyond.– David Pohlmann, CEO, Billbee
At Replyco, our mission has always been to provide a dedicated helpdesk solution that meets the unique requirements of modern online retailers. Through the merger with Billbee, we will be able to expand our reach and help even more merchants streamline their customer service operations, including working with thousands of Billbee customers. We are thrilled to become a part of Billbee’s ecosystem and look forward to executing on our shared vision.– Artem Verovenko, CEO, Replyco