Royal Mail launches safe place delivery preferences in app

Category: Operations
Royal Mail launches safe place delivery preferences in app

If you’ve ever complained that the safe place your item was left in wasn’t that safe, then Royal Mail news out today will make you happy. Now, you can specify what your preferred safe place is, and give Royal Mail a standing instruction on where their postie should leave their parcels when they are not in. Posties aren’t daft, and most will know their customers anyway, mine certainly knows where to leave parcels or which of my neighbours will happily take in parcels for me and vice versa, but if my Postie is on holiday or off sick it’s nice to know I can leave instructions for safe place delivery that’s a bit better than on the doorstep or behind the wheelie bin!

Royal Mail customers can now set up a safe place delivery preference in the Royal Mail app for all future parcel deliveries. This enables customers receiving parcels to tell their postie where to leave their parcels when they are not in and when the item doesn’t fit through the letterbox. The safe place needs to be secure, weatherproof, easily accessible and out of sight. Any parcel that doesn’t require a signature can be left in a safe place.

Residents can set their delivery preferences in the Royal Mail app in the ‘my account’ section. There are five default options to choose from including enclosed porch, greenhouse, shed, garage or outbuilding. Customers can also use the free text ‘other’ option.

Because they deliver to every house in the UK so frequently, no-one knows better where their customers like parcels to be left if they are not in than a postie. Now we’re making that delivery service even better by giving everyone the ability to record their favourite safe place on the Royal Mail app. We’ll use that preference for every subsequent delivery to give you even more control. It won’t stop there though. We are working on additional options to make deliveries even more convenient, such as a preferred neighbouring address and additional options for customers with accessibility needs.

– Nick Landon, Chief Commercial Officer, Royal Mail

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