eBay Feedback Removal gets fairer and more consistent

Category: eBay News
eBay Feedback Removal gets fairer

We all know that if you ring eBay support to get an unfair feedback removed and are refused, the easiest solution is to wait an hour or so, call back, and hopefully get a different rep who will take a different view. Now eBay have listened and put steps in place to make feedback removal more consistent and fair to sellers.

eBay’s aim is addressing some aspects of eBay Feedback removal policies that led to inconsistent outcomes. They are addressing these gaps, and apologise for any confusion or frustration you may have experienced. eBay say that they take your feedback seriously, and commit to doing better while we strive to improve the eBay platform for everyone.

Andrea Stairs, eBay’s VP of Global Regulatory, Trust & Monetization, provided the following update on Feedback at our recent Summer Seller Check-In.

A More Fair Experience for Sellers and Buyers

Over the last year it became increasingly clear to eBay that their Feedback removal policies had become more and more arbitrary, which was creating inconsistent and sometimes unfair experiences for both sellers and buyers. 

In response, eBay began work to create a more streamlined and consistent process for sellers to ask for feedback removals that was grounded in policy and didn’t depend on who, how, or when you asked for feedback to be removed. 

However, as these changes were put into action they exposed gaps in eBay’s underlying policies, so that some feedback removal requests were rejected in situations where you deserved to be protected. 

eBay say that they take responsibility for these gaps and for not fixing them before they made changes to the removal processes. Since this spring, we’ve been working to update the policy.

New Changes to Our Feedback Policies

We’re glad to announce that more than a dozen Feedback policy changes have now taken effect on eBay. As we go forward, we’ll be adding more use cases where feedback removal is warranted. For just one example, we will remove feedback when a seller denies a buyer’s cancellation request, because per eBay policy a seller has discretion to accept or deny a cancellation request. 

Finally, we’re dedicating staff to finding and investigating more removal inconsistencies.

What this means is that when you submit the form via Seller Help to request feedback removal, eBay team members will be able to remove feedback in more scenarios and do so more consistently. Removal requests will be reviewed individually by our customer service agents.

– eBay

3 Responses

  1. You cant polish a turd.

    Its all about the Chinese government shopping apps now.

    eBay is just a jumble sale !

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