Stuart Hill, was appointed UK CEO of DHL eCommerce earlier this year, which is unusual as he comes from a retail background. Previously working at luxury fashion site, Matches Fashion UK, his two decades of experience also include senior roles at John Lewis, ASOS and Farfetch.
We spoke to Stuart on his transition to DHL eCommerce and his thoughts on bridging the gap between retail needs and logistical capabilities. Stuart points out that a transactional relationship between a retailer and carrier probably isn’t the best for both sides, and discusses what a great a retailer carrier partnership should look like… and part of this is how to drive more profitability for the retailer.
In this video you will find:
- 00:00 Introducing Stuart Hill, CEO, DHL Ecommerce UK
- 01:38 Why a transactional relationship between retailers and carriers is bad
- 03:31 What a retailer carrier partnership should look like
- 06:42 Managing consumer expectations
- 08:49 Managing data to increase retailer gross margins
- 10:40 Post purchase experience and enabling retailer marketing
- 13:06 DHL’s position as high quality high service
